At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Change Manager

Job Description

Date: Oct 30, 2019

Ericsson Overview: 

Ericsson is a world’s leading provider of communications technology and services.   Our offerings include services, consulting, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today, more than 40 percent of the world’s mobile traffic goes through Ericsson networks in over 180 countries, and we support customers’ networks servicing more than 2.5 billion subscribers. Using innovation to empower people, business and community, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions to help shape a more sustainable world.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential every day. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

 

We welcome the opportunity to meet you!

 

 

Position Summary: 

 

Change Coordinator supports the Change Manager in sanity check, customer notifications, change approval as per define scope and in other change related activities for a customer contract.

 

 

 

Change Coordinator Responsibilities & Tasks: 

 

  • Analyze and prioritize change requests as per VM Change Management guidelines
  • Customer Notification of the change to ensure visibility.
  • Coordinate impact validation activity for all changes as per define scope.
  • Verify that all necessary approvals are present in change requests
  • Facilitate efficient and prompt handling of all the changes.
  • Perform Sanity checks on CRs with respect to VM Change Management guidelines
  • Document interactions with interfaces during change verification
  • Extend support to Change Manager for delivery of change reports

 

 

Change Manager Responsibilities & Tasks: 

 

 

  • Ensure standardized methods, Processes and procedures are used for all changes.
  • Facilitate efficient and prompt handling of all the changes.
  • Ensure Customer Notification of Outages.
  • Ensure Cost Effective Change Management.
  • Ensure Visibility and analysis of fault rate caused by planned outages.
  • Analyze and prioritize change requests as per VM Change Management guidelines
  • Coordinate impact validation activity for all changes as per define scope.
  • Verify that all necessary approvals are present in change requests
  • Perform Sanity checks on CRs with respect to VM Change Management guidelines
  • Document interactions with interfaces during change verification
  • Extend support to Change Manager for delivery of change reports
  • Ensure the Change Management process compliance towards WLAs and WIs

 

 

Position Qualifications :

 

Core Competencies

  • Supports deliverables of change management
  • Performs Change Administration activities
  • Interfaces with Field, NMC’s, Engineering, and teams
  • Supports Change Management process awareness and compliance

 Minimum Qualification and experience requirements

  • Degree in Engineering
  • 3- 10 years of experience in Telecom/ICT
  • Certifications - ITILV3 Foundation