At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

2nd Level Operations Specialist

Job Description

Date: Dec 3, 2019

Job Summary:


We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.





You will help with Assurance support activities


  • Incident management
  • You will assist with Problem management
  • Service and resource integration
  • System administration



Key Qualifications:


  • Bachelor level, in Telecom engineering
  • 3-5 years’ experience In Mobile Network Operations
  • Area of Expertise (Microwave Networks, Optical/SDH Network, and Carrier Ethernet).
  • Experience in Ericsson TX products (Mini-Link TN, Mini-Link PT, Mini-Link E-band, & SPO1400)
  • Experience in Ericsson TX NMS (SOME, IPT-NMS)



Additional Requirements:


  • Knowledge of Managed Service telecom operations practice
  • Preferred competencies area is PS & EPC experience
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology




Next Steps:


What happens next once you apply? Read about the next steps here  


For your interview preparation, here are a few “Tips & Tricks” from our recruiters


For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G