At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Team Leader 1st Level Operations

Job Description

Date: Feb 4, 2020

Our vision and purpose:
“Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President, and CEO, Ericsson

So..who is Ericsson today and, how it supports you and the community?
In a world that is increasingly complex, we are on a quest for easy. We are creating game-changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value/


We are now looking for a Team Leader for the 1st Level Operations team. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

How your expertise will make the difference (Qualifications needed):
Academic degree, minimum on bachelor level, in engineering (IT, Telecom);
Fluent in English;
Relevant team management experience, coordination of a minimum of 20 people working on a 24/7 schedule;
Experience in delivering results & meeting customer expectations;
Applying expertise & technology in continuous process improvement;
Excellent organizational and leadership skills.


You will also:
Manage, lead and motivate a team of employees to consistently deliver departmental objectives;
Support the development of line reports, including IPMs (individual performance management), assessment, development courses, on the job training and individual coaching;
Manage and be responsible for business hours and shift teams that have responsibility for all incidents raised against the RAN or Transmission Network elements or services;
Ensure that service/network incidents are effectively managed, resolved and communicated within SLA;
Manage the teams' headcount budget, actively seek creative and innovative solutions to issues that will maximize resources and deliver profitability margins in line with business cases.

Benefits to suit your dreams (What’s in it for you?)
Contract type: full time;
25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
WFH & Flexible Working Hours;
Medical & life insurance;
Gym subscription;
Career plan mentoring;
Flexible benefits from your favorite brands available on flexible benefits portal;
Internal learning platform to develop your knowledge, skills, and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
Competitive referral bonuses for recommending your friends to work at Ericsson;
In the case of travel, daily allowance, transport, and accommodation will be paid by the company;
& more other benefits that the recruiting colleagues are looking forward to presenting them to you once applied.




Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Romania (RO) || || Bucharest || IT; SharedServ

Req ID: 301646