At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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ICT Engineer Job stage 5

Job Description

Date: Oct 15, 2019

 Job Summary:

We are now looking for an Information and Communication Technology (ICT) Engineer. You will plan and operate the software and hardware solutions for the internal Ericsson users. As an ICT Engineer, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner.

Additional services required by the customer are handled on a case by case basis.

Key Responsibilities:

  • Work in 24x7 rotational shifts

  • Monitor and troubleshoot our production environment including various network devices

  • Maintain 100% uptime of the production services.

  • Address all issues reported by our monitoring tools, including escalation on issues that require more senior intervention

  • Follow escalation process through issue completion, including providing documentation after resolution

  • Follow regular Operations procedures and complete all assigned tasks during the shift

  • Assist in root cause analysis of the issues with relevant log entries

  • Send periodic NOC reports with the system and service status.

Key Qualifications

  • Bachelor's Degree (B.E./B.Tech) in Computer Science or related field. In lieu of degree, relevant skills or equivalent experience 
  • 3+ years’ experience supporting a real-time 24x7 production environment.
  • Good written and verbal communication skills; ability to organize and prioritize tasks
  •  Ability to work independently and in a team environment
  • Strong analytical and organizational skills

 

Additional Requirements

 

  • WAN Network Troubleshooting Skills and Knowledge of Network Security devices.  
  • Good Knowledge of Monitoring systems like Nagios, SolarWinds, SCOM etc
  • Hardware compatibility knowledge for Network Devices
  • Understanding of Remote access and Unified Communication (Voice and Skype for business setup) 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: India (IN) || || Noida || IT

Req ID: 300707