At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Web Content Operations Manager

Job Description

Date: Nov 28, 2019

Why is Ericsson a good place to work
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With close to 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.


At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

Web Content Operations Manager


Job Description

Do you want to join us in the work to deliver a world class web experience?

If you do, you can be the team player we are looking for!


Our team needs to fill the role of a Web Content Operations Manager to work across the global marketing and communications organization. This role reports directly to Head of News Desk at Group Function Marketing & Corporate Relations and provides support to the entire community, a group of more than 300 specialists.


The Web Content Operations Manager is overall responsible for activating the content strategy and guiding principles throughout the web content community, to support our content wanted position. The role also contributes to the strategic work concerning content in the full marketing and communications web ecosystem at Ericsson.


The main responsibility is to ensure that content design, information architecture and hierarchy of are in line with its purpose. You will support the community in following editorial, concept and design guidelines, as well as ensuring best practices are applied to the overall web navigation and standards, supporting the entire customer journey.


To be successful, you need to interact with numerous other stakeholders. You will collaborate with web and digital teams to audit and identify ways to optimize web pages and related content to improve organic traffic, engagement and conversion. Together with the brand team you will drive reviews of and you will be a key player in the editorial planning.

You will be a key contributor to our taxonomy and tagging practice, drive efficiency and effectiveness across the content life cycle and support the web community in ways of working and knowledge sharing.

We often refer to this role as “the spider in the web” as it orchestrates, co-drives and manages several workflows and represents in forums, in cooperation with a wide range of people throughout the company.


Minimum Qualifications & Experience Requirements:
• Bachelor’s degree in Communications, Marketing, Business Administration or equivalent
• Minimum 5 years of experience working with digital communication in a global organization or similar role
• Strong platform and tool experience in: Episerver, Google analytics, Marketo or equivalent
• Relentless passion for creating superior user experiences and strong customer journeys
• Strong knowledge of best-practice content design, structure and hierarchy
• Strong understanding of current SEO best practices
• Strong business understanding


Preferred Qualifications & Experience Requirements:

• Ability to communicate at all levels of a global organization with strong presentation and writing skills
• Ability to work independently or part of team, managing multiple high-level tasks and complex projects at the same time
• Confidence to lead and drive projects / initiatives, as well as guiding colleagues and teams as necessary
• Strong networking skills to form fruitful working relationships


The selection and interview process is ongoing, so send your application in English as soon as it is ready. If you have specific questions you are welcome to email recruiter at


Location: Kista, Sweden


Last day to apply is the 6th of December, 2019.


We welcome the opportunity to meet you!


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Sweden (SE) || || Stockholm || SalesStratMkt&ComMgt

Req ID: 300604