RAN Support Engineer

Job Description

Date: Oct 9, 2019

Support Engineer

Job Summary:  

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales and R&D.


You are expected to travel to customer’s sites if required. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on bigger responsibility and it is important that you can work independently.

Job Responsibilities:  

- Customer issues trouble shooting, resolution & delivery for the Radio Domain (RAN)

- Job role requires to be on call 24/7 on rotation basis to handle customer issues

- You will be able to travel to Customer sites on need basis for local support activities

- You will be able to work on Ericsson standard support tools for tickets update such as CSR (Customer Service Request), MHWEB, etc.

- Assist other new team members in mentoring & knowledge sharing

 

Key Qualifications:

  • Bachelor or Master Degree of Science/Engineering  or equivalent
  • Expert technical knowledge on Radio domain: (8+ years of experience)
  • Extensive experiences from support services (8+ years)
  • Excellent ability to professionally represent Ericsson in customer environment
  • Proven ability to work and to make decisions independently and under time pressure
  • Excellent ability to describe technical issues in clear and understandable manner
  • Excellent Knowledge Sharing & Collaboration Skills
  • Excellent Communication Skills
  • Coaching & Mentoring Skill
  • Willingness to travel on short notice
  • Fluency in English
 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

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Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information.

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Ericsson is an equal opportunity employer and is committed to providing reasonable  accommodation for qualified disabled individuals during the application and hiring process.  Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position.  If you require an accommodation due to a disability, please contact Ericsson at hr.direct.dallas@ericsson.com or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

Primary country and city: United States (US) ||  || Plano || ServEng

Req ID: 300213