At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?


Job Description

Date: Nov 22, 2019


Why is Ericsson a good place to work


Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions - and our customers - are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With close to 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favorite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

Engineer – 2nd LA Core: Noida

Ericsson has been at the forefront of communications technology for more than 140 years in the rapidly changing environment of telecommunications. We are the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks.
We enable the full value of connectivity by creating game-changing technology and services.
If you are someone who has passion towards technology and innovation, here is an opportunity to work with us. As Engineer – 2nd LA Core is to take full responsibility of Troubleshooting & Problem Analysis / Technical Discussions / Self Initiator to Mentor peers for Competence Development / Process understanding and awareness / Audits awareness and follow ups / handling emergencies and trouble tickets activities related to CORE Network.


Job Summary:


The 2nd Level Assurance is a vital function of GNOC in GSC India. 2nd Level Assurance is responsible for the end-to-end 2nd Level technical support for the issues arising in Managed Services Customers’ cellular network.
2nd Level Assurance is the extended support to the Front Office in fault management issues and responsible for the next level of restoration.
It’s typically divided in several Competence Areas; each specialized in a specific technology or service.

You will:

The position responsible will be required:


  •  Overall System Administration of OSS.
  •  Integration of Radio & Core Network Nodes with OSS.
  •  End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and         OSS applications i.e. C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager.
  •  Integration of Radio & Core Network Nodes with OSS.
  •  Perform release upgrades on live OSS Servers and roll-out.
  •  Trouble Ticket /Change Request handling as per SLA/WLA.
  •  Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults.
  •  To handle emergencies and on-call support (24X7).
  •  Solution Management for Customized Business Object – Templates / Reports.
  •  Co-ordination with GSC/PDU/PLM.
  •  Coordination with external suppliers for 3PP Hardware Support.
  •  Administrator level experience in Business Objects, Citrix or similar tools
  •  Knowledge in ENIQ & Sybase IQ



To be successful in this role, you must have:



• Should be customer oriented.
• Should actively contribute to improvements and changes.
• Should work well under time constraints.

Key Qualifications:


Education: Degree in Electronics and Communication Engineering
Minimum years of relevant experience: Minimum 2 to 4 years of relevant experience of which at least 2 year must have been spent working on Ericsson OSS-RC/ENM, Huawei M2000/U2000,ZTE Netnumen Linux/Solaris Systems.

What’s in it for you?


With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.


Next Steps:


What happens next once you apply? Read about the next steps here
For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.