PPO Manager Packet Core PIDS

Job Description

Date: Oct 2, 2019

Overview of Ericsson Packet Core

Every time you use an app on your smartphone, talk over VoLTE or use Mobile Broadband you connect to internet – this connection is what we enable, no matter if its 3G, 4G or 5G!


We are called Ericsson Packet Core (PC) and we deliver connectivity technology with terabyte throughput in combination with extensive configuration options for traffic control and information collection for our customers.

Our headquarter is at Lindholmen (Gothenburg, Sweden) but we also have operations in Shanghai, Madrid, Budapest, Beijing, Aachen and Bangalore.

To win today’s and tomorrow’s challenges we are looking for ambitious, intelligent, creative and inspiring individuals to join us. We provide a fun and challenging environment where you can grow and help to inspire your colleagues to further growth.


Job Summary

Product Introduction, Deployment and Support (PIDS) as part of Packet Core in Lindholmen is now looking for an ambitious and creative Program Office Manager with telecom and customer experiences, wanting to further learn and grow together with us.
PIDS is responsible to handle the back-end activities of the Packet Core portfolio which includes introducing the latest SW versions to the market, providing support and maintenance and overall securing the success of our customers.


Are you passionate about working with customers?

Do you want to lead a group of skilled and enthusiastic leaders who support critical Packet Core customer projects?

Do you want to create and drive the strategy for continued evolution of our customer engagement portfolio? 

Do you want to be part of a Leadership team whose vision it is to drive the transition from re-active to pro-active support? 

Then we want you to apply!  


You will be part of the PIDS Leadership team, where we on a daily basis focus on helping our customers in projects and live operations in balance with evolving our operations for the future. We also have a tight cooperation with stakeholders within the Packet Core global community.


As PIDS Program Office Manager you report to Head of PIDS.  



The PIDS Program Office Manager is the main responsible for driving and evolving our Customer Engagements activities for Packet Core (SGSN-MME, EPG, vEPC and 5GC) where we introduce our latest technology and SW to our customers and secure feedback to the rest of our organization (Development, PIDS and Services). We also support Packet Core by hosting Project Managers for other assignments. 

Main responsibilities are:

  • Drive Customer Engagement activities for Packet Core
  • Secure continuous learnings from customer experiences by providing feedback and improvement proposals to the development organizations, PIDS and Services.
  • Evolve our current portfolio for new technologies
  • Drive the development of market leading strategies for how to run First Live Validations, First Feature Introductions and Customer Engagements
  • Develop the best Project Managers in the industry


In order to succeed, you need to have the following qualifications and skills:

  • Education: BSc / MSc 
  • Min years of experience: 10 
  • Domain experience: Packet Core and/or PIDS 
  • Solid Customer Insights and Experiences 
  • You will need excellent Project, Program Management and Line management skills and a solid understanding of Ericsson Leadership Framework 
  • Solid experience of change management and lean way of working with a passion for modern ways of working and the journey towards continuous development, integration and deployment 
  • Fundamental technical competence in Packet Core with a good understanding of the landscape 
  • Business Understanding 
  • Coaching & Mentoring Skills 
  • Negotiation Skill 
  • Formulating strategies and concepts 

We value

  • Track record of demonstrating a positive can-do attitude 
  • Track record of leading under ambiguity 
  • Ability to drive for efficiency while supporting business needs 
  • Track record of continuous learning and growing talent 
  • Ability to create a collaborative environment and generate trust  


Application Process:
Primary location for this role: Lindholmen, Göteborg  
Last day to apply: October 23

The recruitment process is ongoing, please submit your application in English as soon as possible.
If you have any questions please contact recruiter Therese Blom at therese.blom@ericsson.com
Kindly note that we cannot accept application sent via email.


Why is Ericsson a good place to work?
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With close to 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.


At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favorite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. Often, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Sweden (SE) || || Göteborg || R&D

Req ID: 298223