Center of Excellence Manager

Job Description

Date: Sep 26, 2019

Do you attack issues, desire accountability and obsess over Customers?


Be part of a team that is changing how all market area execute the day-to-day work. The Ericsson Performance & Transformation Team has the challenge to guarantee Customer Focus, Organization Accountability, innovative approaches, processes automation, and facts-based decisions. We are looking for a Center of Excellence Manager to be responsible for North America improvement portfolio quality and speed, which includes structure, competence development, prioritization & execution governance in order to support fast Customer Experience Improvement and Digital Transformation.



  • Actively lead the internal improvement portfolio
    • Assure maintenance of North America Improvement Portfolio (scope, status and results)
    • Govern Initiatives Prioritization WoW
  • Manage improvement and performance management competence
    • Manage Change Management Training Portfolio
    • Align training demand with all MANA Organizations
    • Deliver Change Management Trainings
    • Manage Change Management Coaching and Certification
  • Support, facilitate and integrate changes for improved results in North America
    • Support defining correct Change Managers to run discoveries/initiatives (aligned with Organization and Transformation team)
    • Define / Maintain Improvement Management Process list of requirements, templates & brand
    • Follow-up initiatives compliance towards Improvement Management Process Management
  • Identify, align and prioritize potential change areas, based on customer and business needs
  • Inspire change and improvements within and across functions/units, processes and value flows
  • Provide analytical expertise to initiatives, business flows and functions


Key Qualifications:

  • Education: A degree in Business Administration, IT or the equivalent experience. Master’s degree is a plus
  • 5-10 years related experience
  • Knowledge of Microsoft Office suite, collaborative tools, Business Intelligence tools
  • Inventing and innovating
  • Exceptional communication skills, especially visualization, presentation and communicating information
  • Relating and networking
  • Proven competence in at least one Change and Improvement Management methodology (Agile, Lean Startup, Design Thinking, Lean Six Sigma)
  • Knowledge in utilizing data mining is a plus
  • Applying expertise and technology
  • Leading and supervising teams or virtual teams








DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.


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