1st Level Operations

Job Description

Date: Sep 13, 2019

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world.

Are you ready to start your career within our Operations team?
Are you ready to be a change-maker?

Learn what makes YOU + Ericsson a powerful combination. Join us today.

Job requirements:
- Willing to learn about telecommunication networks
- Fluent in English
- Availability to work in shifts (day and night)
- Able to collect, classify and interpret information
- Perseverance, initiative, teamwork, self-confidence, practical spirit

 

Job accountabilities:
- Responsible for the coordination, support and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
- Constitutes first point of contact for specific software and hardware solutions delivered to customers;
- Is responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications
- Is responsible of alarm monitoring in IT/Telecom networks
- Offers support to the field engineers during their actions (by phone and e-mail)

What we offer:
We will value your competences
You will work in a dynamic company along with the smartest people in the industry
You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
You will have access to latest technology and support to showcase your bright ideas
You will enjoy Ericsson’s ways of working that value the importance of work life balance
Benefits package: including premium healthcare & gym subscriptions
You will be part of an active community via Brand Ambassadors, CSR Activities and Sports Teams etc.

 

#LI-POST

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Romania (RO) || || Bucharest || IT; SharedServ

Req ID: 292618