Head of Service Line Optimize & Operate

Job Description

Date: Sep 9, 2019

Job Summary: 


Now we are looking for6 Head of Service Line Optimize & Operate Customer Unit Northern and Central Europe (CU NOCE) reports to the Head of Networks & Managed Services Delivery CU NOCE and is a member of the NMSD CU NOCE Leadership Team.


The Head of Service Line Optimize & Operate is responsible for

  • Delivery of the services portfolio that falls under the SL Optimize & Operate responsibility.
  • Operational management of all Optimizes & Operate resources within Service Line.
  • Tracking the Optimize & Operate Financials within the Customer Unit to assure that the Financial Targets are met.
  • Implementation of strategies needed to secure business objectives as set out by Service LineOptimize & Operate organizations


  • Main Customer Unit interface to MELA Service Line organizations and drive implementation of Strategic MELA/Global Programs
  • Execute competence strategy on behalf of the MELA SL to secure capability across all areas of the SL portfolio along with closing Service Line critical competency gaps.
  • Responsible for fulfilling resource requirements for the Country Networks & Managed Services Delivery Units
  • Lead readiness activities related to key/critical opportunities and projects identified across the Customer Unit
  • The interface of Pre-Sales Organization for new asset introduction and “deliverability” of business in N&CE and coordinate relevant activities related to New Product & Service introduction
  • Coordinate, identify and support efficiency/improvement programs within North & Central Europe
  • Driver of implementation of state-of-the-art processes, methods & tools
  • Manage Build related customer escalations.
  • Build a services culture and ways of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
  • Effective best practice sharing
  • Focus Optimize & Operate Tools & Automation in order to achieve higher Efficiency & Quality
     Key Qualifications:
  • University degree in Business or Engineering / ICT.
  • Extensive experience in Optimization and Managed Services
  • Ability to effectively translate customer engagements needs into requirements on the Service Line Build
  • Experience in forecasting and dimensioning of delivery capacity based on business needs


Local Market Knowledge


  • Fluent in English (other languages in the CU N&CE geography are a plus)
  • Strong on senior team leadership, able to lead large/matrix organization
  • Create a shared vision and common goals in line with Ericsson strategies, focus areas and priorities
  • Ability to motivate and engage, communicating to empower, and develop high-performance culture, competence, and skills
  • Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
  • Excellent interpersonal, social and communication skills
  • Capability to influence and communicate a vision
  • A strong driver of one Ericsson

    Primary location: Warsaw, Poland but we are open for Hungary and Nordic locations like Norway, Finland, Denmark and Sweden