Strategic Customer Engagement

Job Description

Date: Aug 30, 2019

Job Summary:

Are you interested in creating the future of Digital Services and join a high-performing team that believes in strong relationships? Look no further! We are looking for a Strategic Customer Engagement who wants to be part of our continuing journey towards the Networked Society. Through strategic thinking and business development you will enable a profitable business for Ericsson in close collaboration with Telia Company. Are you in?


In MELA and our Customer Unit Northern and Central Europe we are responsible for creating value for Ericsson’s customers in 17 countries in the Nordics, Baltics, and Central Europe. In our combined territory, there are more than 2000 Ericsson employees engaged on the mission to show the benefits of 5G, IoT and Cloud in the next wave of connectivity and digitalization.


As a Strategy Management resource, you will drive group and unit strategies, portfolio management, capital and resource allocation. You will run new business development & innovation, partnering activities, M&A projects, competitive intelligence and foresight in conjunction with external customers, partners and industry stakeholders.



As Strategic Customer Engagement have a divided role between Global Customer Unit (GCU) Telia Company and Customer Unit (CU) North & Central Europe. You will report to the Head of GCU Telia Company and Head of CU Northern and Central Europe. You will be a part of a diverse and high-performing team with strong believes in relationships to our customer. In this context you will lead the strategical programs towards Telia Company in Stockholm, engage with our customers and meet their preferences with the help of Industry 4.0 engagement. For this role traveling is required, mostly domestic, a few times per month.

Some of your core responsibilities will include:

  • Perform strategic analysis;
  • Manage strategic partnerships and alliances;
  • Manage portfolios;
  • Drive new business development and innovation;


Key Qualifications:

We are looking for a structured and flexible person that easily can understand our customers’ needs to create the best collaboration. To be successful in this role we believe that you have the following qualifications:

  • Education: MBA or similar set of theoretical skills
  • Minimum 5 years of experience of relationship sales and 5 years from the ICT industry
  • 5 year’s managerial (line or significant project) experience
  • Relevant industry and products knowledge within telecommunications
  • Relevant business and customer understanding
  • Relevant organizational understanding and managerial network
  • Good interpersonal and communication skills in English.
    • Preferably you also have good skills in Swedish, both verbally and in writing.


How to Apply?

Interested in joining our #TeamEricsson? Feel free to apply and include resume in English, outlining how you meet the specific requirements of the position.

The selection and interview process are ongoing. Therefore, send in your application in English as soon as possible, but at its latest the 20th of September. 


Location: Kista, Sweden.
Recruiter: Rebecka Gustafsson (

Please note that due to GDPR we cannot accept applications sent via e-mail.


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Sweden (SE) || || Stockholm || SalesStratMkt&ComMgt

Req ID: 290500