2nd Level Operations Job stage 5

Job Description

Date: Aug 12, 2019

Job Summary:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities:

You will help with Assurance support activities

  • Incident management
  • You will assist with Problem management
  • System administration
  • And you will work with Billing operations

Key Qualifications:

  • Bachelor level, in engineering (IT, Telecom) or  
  • 3-5 years’ experience of deploy system test and lead testing team. 
  • ISEB/ISTQB software testing qualifications would be an advantage 

Additional Requirements:

Technical Skills:

 Primary

§ BMC Atrium Discovery And Dependency Mapping (9.0.2 to 11.1.0.2)

 

Secondary

§ BMC Client Management (12.0)

 

Other add on skill sets:

§ Knowledge on BMC CMDB (7.6.0.4 and 9.0)

§ BMC Control- M (8.0)

§ BMC Atrium Integrator Jobs

§ CAM Modelling in BMC ADDM

§ Writing Custom Patterns in BMC ADDM

§ Linux and Windows

 

BMC Atrium Discovery & Dependency Mapping:

 End to End Implementation of BMC ADDM on ESX servers.

 Performing Requirement Gathering, Planning and creating architecture of discovery solution.

 Discovering multiple nodes of infrastructure like Windows/Unix/Network Devices/Storage/Database

 Troubleshooting and resolving multiple discovery issues across Windows/Unix servers

 Writing custom pattern using TPL language and discovering custom attributes.

 Syncing custom attribute to custom attribute in CMDB

 At a time managing over 49000 end points till date

 Creating Collaborative Application Modelling for Business Services

 Creating SAAM models

 Configuring schedule jobs, credentials, windows proxies, model settings as per the best practice

 Upgrading ADDM over 5 times at different customer environments

 Creating Custom reports using XML in ADDM

 Working with Consolidated and clustered environment as well in ADDM

 Worked on ADDM-CMDB Synchronization

 Adding external disk and move data to new disk in ADDM

 Creating backup plan and implanting it as per best practice.

 Creating documentation for ADDM.

 ADDM-LDAP Integration.

 Delivering Corporate training for BMC ADDM

 

BMC Client Management:

 Installation of all BMC Client Management components

 Configuration as per gathered requirement

 Device Grouping

 Package Deployment (msi packaging, custom packaging)

 Patches or hotfixes and troubleshooting of issues.

 License Management

 Application Monitoring, Prohibition, Protection

 Operating System Deployment

 Power Management

 Financial Asset Management

 Documentation, Knowledge transfer and Training sessions

 

BMC Atrium CMDB:

 AI jobs through Atrium Integrator

 Normalization Job

 Reconciliation Job

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: India (IN) || || Chennai || SharedServ

Req ID: 290034