2nd Level Operations Job stage 4

Job Description

Date: Aug 14, 2019

 

Job Summary:

We are looking for a Second Level Operations Engineer for RAN domain, who will be responsible for the Technical coordination, Technical management, Execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Key Qualifications:

  • Education: Bachelors in Engineering (B.E/ B.Tech in Telecommunication)
  • 3-5 years’ experience in RAN Troubleshooting and Configuration.
  • Good Network knowledge which includes Call flow of 2G/3G/4G and can understands protocols level at different layer.
  • Hands on experience with Performance KPIs like Accessibility, Retainability, Mobility, Availability and Integrity.  
  • Lead the team on technical front and present views in front of Customer.
  • Troubleshooting skills involving different domain in the Network.

Products (Keyword):

  • HUAWEI: BSC and RNC
  • ERICSSON: BSC, RNC, E-NodeB (21255, EVO, 8100, 8230, 8300, RBS 6000, Baseband, Wi-Fi)

Preferred:

 

  • Experienced Engineer.
  • Software Programming knowledge (Java/VB/python) will be preferred but not necessary.

 

Key Responsibilities:

  • Will Help in Assurance support activities.
  • Incident management
  • Problem management
  • Configuration management
  • KPI and Trace Management specific to customer complaint.

Additional Requirements:

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology

 

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: India (IN) || || Noida || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 289919