At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

2nd Level Operations

Job Description

Date: Aug 9, 2019

Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President, and CEO, Ericsson

 

So..who is Ericsson today and, how it supports you and the community?

In a world that is increasingly complex, we are on a quest for easy. We are creating game-changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value

 

The impact of your role at Ericsson

A member of our Connected Vehicle Cloud would be responsible for supporting the account solution and its technologies. Providing analysis and deeper fault investigation that has already been filtered by our 1st line Engineers. It should be a resourceful individual that is continuously in search of improving the delivery flow. Keeps constant communication with R&D to find permanent and stable bug fixing. Involves technical meetings and provides structured and precise data to the team and to the customer. We should be able to assess production platform impact during deployment activities and ensure the stability within agreed performance indicators.

Manage Amazon Cloud Environment and all software components included in the solution. Provide complex and detailed resolutions to faults raised by the customer. Proactively monitor the platform trends and ensure that all critical processes are up and running. Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary. Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer. 

In support of our Automotive solutions, we have also started a new, DevOps oriented way of cooperating with R&D: personnel involved become part of a virtual team with R&D Developers, cooperating on a daily basis and sharing tasks and ideas with them. We call this setup Purple Teams.

The Application Support Engineer role is founded in systems administration and application engineering, and is responsible for day-to-day support, plus thought leadership and participation in large-scale infrastructure projects and initiatives. This position supports multiple proprietary applications that comprise a platform that delivers managed security services to clients. Support is provided via standard systems administration processes and procedures, including monitoring, troubleshooting complex technical problems, and resolving data/configuration issues. The Application Support Engineer also serves as an escalation point of contact for advanced application support issues and is required to be able to handle many challenging issues related to supporting a large number of widely differing infrastructure systems and large data sets as well as unique networking configurations. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.

 

You will also:

 

• Responsible for responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues.

• Collaborate with multiple internal teams across disparate groups to resolve client support escalations.

• Support internal customers in any day-to-day activities.

• Collaborate with Product Management and Engineering to review software enhancements and provide design feedback.

• Monitor and manage a large number of critical service delivery systems.

• Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.).

• Participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.

• Provide after-hours and on-call support for client service delivery.

 

How your expertise will make the difference (Qualifications needed)

• Unix/Linux

• Shell scripting

• SQL 

• IP, DHCP, DNS protocols.

• Public cloud hosting solutions (Azure, AWS)

• F5 BigIP LTM load balancing solutions

• SIEM - Alien Vault

• Elasticsearch

• Docker containers and container runtime environments – e.g. Kubernetes

• Ansible

• Terraform, Infrastructure as Code

• Apache Webserver

• MySQL or NoSQL Database administration

• JavaScript

• Go

• CI/CD Solutions (Jenkins, GoCD, similar)

• Microservices solutions

• JMS Brokers

• Cloud Deployment and Operation

• In order to be involved in our Purple Team setup:

• Monitoring tools (like Prometheus & Grafana)

• The ability to understand the concept of public and private cloud, regardless of the software or hardware solutions used.

• Gathers and analyzes information or data on current and future trends of best practice.

• To demonstrate a broad understanding of the systems context and environment and to be able to adapt to changing technologies.

• Takes responsibility for the timely completion of tasks.

• Demonstrates flexibility within a variety of changing situations while working with various individuals and groups.

• Able to breakdown raw information and undefined problems into specific, workable components that in-turn clearly identifies the issues at hand.

• The ability to identify fast partial solutions to ambiguous problems.

• Knowledge of ITIL methodologies (Certification is a plus)

 

Benefits to suit your dreams (What’s in it for you?)

• Contract type: full time;

• 25 vacation days/year (yes, we give you 4 days more, because you deserve it!);

• Medical & life insurance;

• Career plan mentoring;

• Competitive referral bonuses for recommending your friends to work at Ericsson;

• WFH & Flexible Working Hours;

• Flexible benefits from your favorite brands available on flexible benefits portal;

• Gym subscription (available in flex benefits together with a series of other options);

• Internal learning platform to develop your knowledge, skills, and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);

• In the case of travel, daily allowance, transport, and accommodation will be paid by the company;

• Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;

• & more other benefits that the recruiting we are looking forward to presenting them to you, once applied.

 

Still curious? Find your job!

 

As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.

 

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