Customer Support Solution Architect - BSS

Job Description

Date: Jul 23, 2019

Customer Support Solution Architect - BSS

Job Summary:

We are now looking for a CS Solution Architect, - BSS who will be responsible for having end-to-end technical solutions knowledge for the customers. In this role, you will be accountable for providing delivery responsibility for solutions, delivering network design and optimizing services for mobile telecom networks.

The CS Solution Architect - BSS typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

Responsibilities:

·       Service delivery of BSS Solutions across Market Area.

·       Managing and participating in various delivery activity streams, preparing customer workshops and technical discussions

·       Driving end-to-end technical solutions

·       Analyze customer technology/solution deployed, define key areas of improvements and participate in critical issue handling.

·       Develop technical presentations and perform customer presentations

·       Support deployment of solution

·       Network Design, Planning, Optimization

·       Provide feedback to R&D

·       Participate in knowledge transfer, documentation and information sharing

·       Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

Key Qualifications:

·       Domain experience: area of expertise: BSS (OCS, BSCS, etc.) technology.

·       Multiple years of experience in Service Delivery roles.

·       Experience on Database (Oracle, Hadoop, Cassandra), RedHat (OpenStack).  

·       Cloud experience & certification will be an added advantage.

·       Additional knowledge in OSS/NMS technology will be welcome.

·       Education: B.E./B.Tech in Electronics/Telecommunications or similar.

·       Minimum years of experience: 8 years

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Viet Nam (VN) || || Hanoi || Consulting&SysInt

Req ID: 289237