Capacity & Performance Network Analyst

Job Description

Date: Jul 29, 2019

Business & Job Environment

The Ericsson Device Connection Platform Service (DCP) is one of the first Ericsson offerings for mobile operators to address the new business opportunities in the Internet of Things(IOT).  The DCP Service is a cloud service developed & operated by Ericsson and branded and re-sold by mobile operators to their enterprise customers.

Initially the job is focused on the DCP offering, but it is expected that this role will develop to encompass other XaaS areas.

Position Summary

The Planning & Design function is one of the four key components of the Engineering department in DCP. Planning & Design is responsible for the design and development of the solution for an external (customer) or internal requirements. It is responsible for the design of the production environment to enable a new or enhanced service or resource introduction. It is also responsible for the solution lifecycle management(LCM), to evolve the solution, or to retire a solution.

Reporting to the Head of System Integration department, the Planning and Design Engineer works with tasks related to solution development including:

  • High Level & Detailed Design
  • Network audits as base for optimization activities
  • Network optimization including documentation & reporting
  • LCM documentation, plan for required & recommended expansion/maintenance/replacement activities
  • Capacity Planning & and reports
  • Root Cause Analysis

 

The Planning & design function will interact closely with other key functions in Engineering, those being Requirement Handling, and the Deployment function.

Responsibilities & Tasks:

  • Produce, maintain & deliver the Capacity Plan
  • Produce & maintain the DCP Threshold values
  • Produce & maintain the DCP License values
  • Ensure that there is adequate capacity to meet required levels of service and the use of existing capacity is optimized
  • Organize gathering of information from the DCP network nodes
  • Assess impacts of change
  • Drive Performance and Optimization activities for the DCP solution
  • Periodic analysis on capacity related incidents and problems
  • Forecast future capacity requirements based on business plans, usage trends, etc
  • Produce reports for various organizations
  • Drive knowledge transfer and awareness of C&P related issues into the wider organization
  • Drive cost efficiencies through Innovation and Automation

Position Competence:

  • Experience in definition & life cycle management of service offerings
  • 5 years’ experience in the service delivery or managed services operations
  • Ability to optimize value creation with limited budget & resources
  • Delivering results & meeting customer expectation
  • Knowledge of MSTOP, ITIL and eTOM based processes
  • Six Sigma experience / qualifications is considered a plus
  • Experience with Ericsson KPI’s, Performance Counters, etc
  • Working Knowledge of OSS, Winfiol, CACTI, EDNA, Nagios, etc
  • JIRA handling

Personal Qualifications:

  • Technical leadership skills, a thorough and methodical approach to work
  • Ability to work independently and in a team environment
  • Strong verbal and written communication skills
  • Ability to work under strong pressure related to scale of business impact
  • Coping with Pressures & Setbacks
  • Deciding & Initiating Action
  • Entrepreneurial & Commercial Thinking
  • Excellent presentation & communication skills in both English and Romanian, ability to interact with customers and internal stakeholders, and provide technical solutions

Education:

  • Bachelor/Master of science in Telecommunication/IT/Network Engineering

Languages:

  • Fluency in written and spoken English. Additional language skills a plus.

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