2nd Level Operations Engineer

Job Description

Date: Aug 2, 2019

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker?

Learn what makes YOU + Ericsson a powerful combination. Join us today.


About Us


We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.

Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.


Position Purpose


Ericsson requires a talented Configuration Analyst to work alongside market leaders within Content Discovery as Ericsson continues to transition its traditional services to cater for the onDemand requirements of today’s customers.

As part of the Content Discovery team, the successful candidate will be at the heart of delivery of Ericsson’s editorial and technical content, while working closely with Project, Data Management, Commercial and Analysis teams. You will help configure and maintain the flow of data through configuration, testing, monitoring and troubleshooting where necessary.

The position is normally based around Monday-Friday office hours (to mirror those of our suppliers), however, additional hours may be required on an occasional basis to cover major work, respond to critical incidents or other events as the needs of the service dictate. To support the 24 / 7 / 365 operations in Ericsson, the Configuration Analyst may be required to be on-call as part of this role. Overtime can be payable in such circumstances.



Main accountabilities – you will:


Work across Scrum teams and DevOps ‘Squads’ to help release configuration changes in a professional manner


Meet critical customer delivery deadlines through the configuration of ingests and deliveries through the Ericsson metadata database (Teleview)


Ensure that appropriate project development standards are maintained and that all documentation is updated to reflect system or procedural changes


Work closely with other Technology and Project Delivery staff as part of a wider team delivering systems to business users


Provide support and advice when required, attending internal and external meetings and conference calls when necessary


Supporting the commercial team in customer engagements. This includes attending client meetings, providing product overviews, demonstrations and presentations and otherwise providing pre-sales support


Maintain a subject matter expert level of knowledge for all Content Discovery services and products


Work closely with business users to analyse the requirements in system terms and identify new business opportunities


Analyse systems proactively to identify problems and trends. Propose technical solutions and recommend changes to optimise system performance and usability.



Technical/Soft Skills


A degree level qualification in Computer Science or similar discipline, or equivalent business experience


Demonstrable experience of having worked in an Agile environment


Good Jira and Confluence experience


Ability to report on and analyse complex data using recognised tools including Excel


Excellent interpersonal and communication skills, including excellent written and spoken English


Familiarity with scripting languages such as Shell, Groovy, Python, or Perl


Good knowledge of UNIX-based operating systems and web-based technologies (XML and XSLT in particular)

Note: this will not be a hands-on coding role


Understand basic UML




The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies.


Communication – has the ability to communicate complex technical issues in appropriate terminology, using tools and techniques appropriate to the audience. Actively and openly engages in debate, contributes to and publicly supports collective decisions


Problem solving – anticipate and identify problems, evaluate them systematically, and seek root causes. Is able to implement practical and timely solutions


Collaboration – will collaborate well with other members of the team in the pursuit of mutual goals. Will place the team needs and priorities above individual needs and give credit to others contributions and achievements


Creativity – assess new ideas critically and examine whether they could benefit Ericsson. Will keep self and others up to date with current developments, and will be willing to undertake research of new technologies that might improve upon existing delivery solutions.


Flexibility – can adapt and work effectively with a variety of situations, individuals or groups. Is able to understand and appreciate different and opposing perspectives on any issue, technical or otherwise. Can adapt quickly to changes in technical requirements and is aware that requirements can and do change frequently.


Professionalism – places a high value on own professionalism and ensure that professional development is given a high priority. Is able to build and maintain effective working relationships with a range of people. Can perform well under pressure and remain calm in the face of setbacks.


Planning and organisation –can prioritise and plan activities taking into account all the relevant issues and factors such as deadlines and resources. Is able to estimate work accurately and adjust accordingly as projects progress.


Accountability – will accept responsibility for mistakes, coding or otherwise, and take immediate and appropriate corrective action to minimise the impact. Will raise concerns about professional and managerial decisions, policies, and practices with the appropriate manager as soon as they arise.


What we offer


  • We will value your competences
  • You will work in a dynamic company along with the smartest people in the industry
  • You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
  • You will have access to latest technology and support to showcase your bright ideas
  • You will enjoy Ericsson’s ways of working that value the importance of work life balance
  • Benefits package: including premium healthcare & gym subscriptions
  • You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.



Tag: #melahj, #hj


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Romania (RO) || || Bucharest || IT; ServEng

Job details: 2nd Level Operations Job Stage 04