We are now looking for a Process Manager; do you want to join us?
In this role, you shall align, prioritize, design, document, deploy, maintain, control, support and improve processes / process components to secure efficient process flows and governance.
The performance of the role is based on E2E process performance measurements, process compliance and the ability to continuously improve processes / process components in scope. Furthermore, positive recognition from key stakeholders may also form a base for performance judgement.
Knowledge of tools and IT systems used in the process is required, such as ITIL framework.
Knowledge of tools and Operation and maintenance management process, such as eTOM framework.
Experience in Incident Management.
Experience in Problem Management.
Experience in Change Management.
Experience in Mobile Network Operations or IT Operations.
Example on other tools and resources are: Ticketing tools, Collaboration tools, Process and information Modeling tool, Development and Management tools, Unified Architecture and Process Architecture Frameworks and ERIM (portal for Ericsson Information Management)
Bachelor degree or above in Telecommunication or Electronic Engineering
At least 5 years of working experience
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: China (CN) || || Xi'an || ServEng
Req ID: 288411