Business Transformation Manager

Job Description

Date: Jul 31, 2019

Job Description

The primary purpose of this role is to drive transformation improvements in ways of working to enable delivery in the most efficient, meaningful and effective way. 


Main responsibilities

•To lead a small team of change agents through all elements of a transformation: diagnosis of potential opportunity; design of new ways of working; planning and project management; implementing change at the front-line.  

•To independently structure, analyze and synthesize findings with minimum coaching. To apply analytical and operational frameworks, and have some knowledge of strategic business models and tools  

•To present analysis and recommendations of how to change the operations of an area to senior managers, both orally and in writing, as required. Delivering high quality visual presentations, communicating both data-driven and conceptual information effectively, as well as communicating orally key concepts to a variety of audiences  

•To be responsible for own projects or work streams within a project and to clarify the requirements. To work on such projects independently, or with support from colleagues  

•To provide support for line managers to assess and redesign internal operations  

•To work collaboratively with teams across the company building effective working relationships to produce joint recommendations with colleagues on new ways of working, policies, strategic issues and new initiatives.  

•To ensure proactive and effective stakeholder engagement and communication across all levels of an organization.  

•To respond to changing business requirements and use skills to support other areas of strategy if required.  


Knowledge, Skills and Abilities

•Proven experience of delivering positive change in ways of working, either through transformation projects or through day-to-day frontline operational experience.  

•Experience of lean approaches and implementation, with at least 3 lean projects completed.  

•Experience in managing projects and leading others to accomplish difficult goals.  

•A good understanding of organizational dynamics and some understanding of business processes, policies and tools and methodologies relevant to operational change.  

•Ability to coach, motivate and mobilize others.  

•Ability to independently structure, analyze and synthesize findings. Able to defend own perspective and support it with facts.  

•Sound computer aptitude, particularly with spreadsheet packages and presentation packages. Experience of data analysis.  

•Good report writing and editing skills.  

•Understanding of the sector  

•Experience of strategy development  



•Creative Problem Solving - transforms creative ideas into practical reality - looks at existing situations and problems in novel ways to reach creative and pragmatic solutions  

•Operational experience - Implements solutions and tools at the frontline – evaluates complex processes, identifies solutions and implements change  

•Analysis - Reasons logically and accurately with financial, numerical and statistical information; Simplifies complex problems, processes or projects into component parts, to explore and evaluate them systematically  

•Project management/planning - Thinks ahead to establish an efficient and appropriate course of action for self and others; Plans and prioritizes activities, considering objectives, time scales, resources etc  

•Leadership - Leads parts of projects; engages project members in working towards project objectives; Articulates long term strategic goals with enthusiasm and energy; Displays coaching and feedback skills  

•Resilience - Maintains performance and manages emotions in the face of pressure; Demonstrates commitment, motivation and energy towards work  

•Influencing including negotiation and political skills - displays interpersonal and negotiating skills to resolve conflicting objectives and achieve satisfactory outcomes; uses a range of influencing techniques to persuade people, achieving agreement or behavior change; able to influence senior management to support strategic initiatives  

•Flexibility - works effectively with a variety of individuals or groups; understands and appreciates different and opposing perspectives on an issue; Adapts approach as the requirements of a situation change; easily accepts changes in one's own organization or job requirements  

•Communication (written and verbal) - Writes structured, insight driven documents which require minimal editing/oversight; Presents complex concepts in a coherent and accessible format to senior management  

•To influence decision-making at all levels and support the implementation of new operational processes, performance management systems and changes in culture required to deliver maximum value.  

•To achieve the above by leading change at the front-line, through collaboration and strong communication, analytical assessment of the potential to improve and design and implementation of new ways of working.  

•To play a key role in the management and implementation of complex operational transformations projects and facilitate continuous improvement using lean project management tools.


Why is Ericsson a good place to work?

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With close to 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favorite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. Often, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.


The position will be based in Kista.


Please submit your application before the end of August.

For queries related to this recruitment process please contact the recruitment specialist, Christian Sperling at


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Sweden (SE) || || Stockholm || IT

Req ID: 288363