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We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.
We are now looking for an Infrastructure 3rd Level Support Engineer.
Your main responsibility is to ensure, from a product (or group of products) perspective and end to end perspective: the best cost effective design the adequate technology evolution and ensure the consistency of the infrastructure landscape and tools used focus on minimizing the need for big improvement during its lifecycle.
• Responsible for 3rd Level Infrastructure Support for owned Infrastructure setup:
- provide Incident Resolution within agreed SLA
- provide Workaround Analysis and Proposal
- support Root Cause Analysis
• Infrastructure design and implementation:
- responsible for the implementation of the new or enhanced hardware, virtualiation platforms, operating systems and monitoring tools based on the requirement specifications
- Physical hardware installation
- Ensure integrity of implemented hardware or sofware patches, updates and images
- Validate execution steps
- Deployment Execution
- performed ensuring the First Time Right KPI as defined at Service Delivery Unit level via Change Management Process
• Capacity and Performance activities
- Responsible for Capacity trend analysys for owned Application and Infrastructure;
- Generates Optimization recommandations based on analysys and received forecast
- creates and submits improvement proposals and purchase inventory to Financial stakeholders
• Efficiency improvement management
- Continuously drive for efficiency, improvements and automation and excellence in infrastructure delivery
- Offer consultancy, expertise and relevant documentation related to owned Infrastructure Setup provided to internal and external Customers.
- Generates Requirments Specification when observed the need of an improvment on the application or an oportunity for a new feature to be introduced
- Interaction and exchange of information between functions (System Integration, Research and Development, Operational teams, Capacity and Performance, etc.)
- Creates and maintains Work Instructions related to the tasks handled, proactively and/or according manager input and/or direct customer feedback, whenever new software feature is delivered
- Creates and maintainens Work instructions being compliant with Company standards and also quality level of information
• Academic degree, minimum on Bachelor level or at least 6 years relevant professional experience in IT environment (in a relevant field such as infrastrucuture support, datacenter operations and maintenance , IT support)
• Technical Experience Required:
- Expertise in Infrastrucuture hardware (servers, storages, datacenter networking), operating system administration, Operation System based services provided towards application groups
- Knowledge in Data Base Administration
- Experience in monitoring tools implementation and customization
- Experience with scripting languages (for example Ksh, Bash, Perl)
• Excellent communication skills in English
•Knowledge sharing and collaboration skills
•Delivering results & meeting customer expectations
•Deciding & initiating action
•Planning & organizing
•Applying expertise & technology
•Presenting & communicating information
MELA HJ, HJ
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Primary country and city: Romania (RO) || || Bucharest || IT
Req ID: 287620