At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Problem Manager

Job Description

Date: Sep 6, 2019

Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

 

So..who is Ericsson today and, how does it supports you and the community?

In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value

 

 

The impact of your role at Ericsson :

We are looking for an enthusiastic person, having very good communication and analytical skills , eager for self development in a demanding, dinamic and rewarding environment, as Problem Manager. He/She will be responsible for coordinating problem investigations having as purpose the delivery of Root Cause Analysis and problem resolution towards the customer within given target duration and ensuring the Problem Management process adherence and handling of problems according to Service Level Agreement (SLA).

 

You will also:

  • Be responsible for the complete Problem Management process adherence and handling of problems according to SLAs
  • Involve and lead support teams for Root Cause Analysis and problem resolution
  • Be accountable for the delivery of Root Cause Analysis and problem resolution within given target duration
  • Ensure that necessary reports (e.g. RCA, reviewed Major Incident, etc.) are delivered towards the customer within an agreed deadline
  • Ensure quality of Known Error record and the Knowledge Database
  • Drive and facilitate identification of permanent solutions, to eliminate the causes, or problem workarounds, to minimize the impact of incidents that cannot be prevented
  • Monitor progress on the resolution of Known Errors and follow-up on the corrective actions implementation.
  • Ensure all Problem Management activities are documented
  • Proactive in identification of possible problems before incidents occur. In order to achieve this, alarms, tickets, incidents trend analysis can be performed.
  • Work closely and support Incident Management process activities

 

How your expertise will make the difference (Qualifications needed)

  • Bachelor level, in engineering (IT, Telecom) 
  • A minimum 3 years work experience in IT/Telecom 
  • Knowledge of Telecom/ICT (Mobile network architecture, BSS, Cloud)
  • Knowledge of IS/IT applications and software development lifecycles is a plus
  • Knowledge of Managed Service telecom operations practice
  • Ability to track tasks, make assignments, and deliver on commitment dates.
  • Effectively interaction with various levels of management and customers
  • Problem Management experience is a plus
  • ITIL Certification is a plus.
  • Very good communication and reporting skills
  • Excellent analytical skills
  • Self-driven, self-motivated, ambitious, effective and efficient
  • Proven leadership skills in a high paced environment
  • Proven ability to build relationships and work across matrix teams, building consensus
  • Excellent documentation skills including high functioning use of MS Word, Excel, PowerPoint
  • Good English communication skills, clear, concise, both verbal and written. French would be a plus.
  • Proven effective coordinator and facilitator skills.
  • Project Management knowledge would be a plus.

 

Benefits to suit your dreams (What’s in it for you?)

 

  • Contract type: full time
  • 25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
  • Medical & life insurance;
  • Career plan mentoring;
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • WFH & Flexible Working Hours – update if applicable;
  • Flexible benefits from your favorite brands available on flexible benefits portal;
  • Gym subscription (availble in flex benefits together with a series of other options);
  • Internal learning platform to develop your knowledge, skills and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • In case of travel, daily allowance, transport, and accommodation will be paid by the company;
  • Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
  • & more other benefits that the recruiting we are looking forward to present them to you, once applied.

 

Still curious? Find your job!

As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.

 

*Li-Post

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Romania (RO) || || Bucharest || IT; ServEng; SharedServ

Req ID: 287471