1st Level Operations - NOC Leader

Job Description

Date: Jun 29, 2019

Job Summary: 

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. 

Responsibilities: 

You will support the following systems and functions: 

  • Event management 
  • Incident management 
  • Remote site access control 
  • Legal request execution 
  • Billing operations 
  • Assurance support activities

Key Qualifications: 

  • Education:  Academic degree, minimum on bachelor level, in engineering (IT, Telecom) or related
  • Fluent english is a must
  • 4 years’ experience as NOC leader
  • strong experience in team management, scalations, incident and changes.

Additional Requirements:

  • Knowledge sharing & collaboration skills 
  • Problem solving & creative thinking 
  • Delivering results & meeting customer expectations 
  • Analyzing 
  • Working with people 
  • Manage instructions & procedures 
  • Applying expertise & technology 
  • Availibity 24/7