Support Engineer - Packet Core Global Engineering

Job Description

Date: Jul 24, 2019

Job summary

Packet Core Global Engineering is looking for a Support Engineer that will provide technical service and support to our global customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in some important customer projects. You need to interact with R&D, local technical staff, peer support engineers, service engineers, sales groups etc. to move things forward. The role requires you to have good skills both in technology and communication etc. and can work independently with pressure.

 

Position responsibilities:

  • Work on Customer Service Request (CSR) to solve customer problems from their networks with quality and efficiency,
  • Cooperate with global HUBs to secure emergency and follow-the-sun cases,
  • Work on PDU product release projects,
  • Communicate with people from Customer Units to proceed with their requests,
  • Communicate with Product Development to make sure the product implementation/correction will fulfill the requirement, and contribute to product quality,
  • Work on customer projects on-site or remotely to help region success.

 

Qualifications:

  • 2+ years’ experience with bachelor’s degree or above in Computer Science, Telecommunication, Information Technology, and Electronics,
  • Open mind, positive attitude towards problems and people. Willing to take challenges,
  • Good communication, with fluent in English both in written and verbal,
  • Interested in improving ways of working and innovation,
  • Good knowledge in GPRS, WCDMA and EPC systems,
  • Good knowledge in Linux and Unix,
  • Good knowledge in routers and switches,
  • Knowledge in IMS, Radio is a plus,
  • Knowledge in Cloud infrastructure/container is a plus,
  • Software development knowledge is a plus,
  • 2~3 years working experiences in EPC area as designer, tester, supporter, system integrator is preferred.

*LI-POST

 

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