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We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.
We are looking for a customer-focused 3rd level professional who will provide in-depth technical information and design/implementation guidance to one or more customers (internal and external). The engineer will be working closely with both our R&D and the Operational Teams to deliver the best solution for the Customers or to apply the most suitable correction to the faced issues.
1. OBJECTIVE OF THE JOB
•Plan and implement Core Packet Switch and IP network equipment configurations on Ericsson M2M platform, according to specific customer requirements.
•Offer technical support and guidance for O&M engineers.
•Support test, acceptance and fault management activities.
•Design and develop of the solution for an external (customer) or internal requirements.
•Responsible for the solution lifecycle management (LCM), to evolve the solution, or to retire a solution
•IP network operation & trouble shooting (Firewalls, Routers, Switches, Load Balancers)
•Pro-active maintenance activities
•Fault handling & corrective actions
•High Level & Detailed Design
•Network audits as base for optimization activities
•Network optimization including documentation & reporting
•Method of Procedure (MoP) documentation & implementation (e.g. updates, upgrades & migrations)
•LCM documentation, plan for required & recommended expansion/maintenance/replacement activities
•Root Cause Analysis
•Technical support to sales, marketing, project managers and the customer, including pre-sales activities
•Change management activities, provisioning and parameterization activities, activation/deactivation of system functionalities, deployment, re-homing, end-to-end testing, software upgrade and remote data fill according to R&D solutions.
•Involve in the system/function verification and support activities.
•Create the risk and impact of new service element integration.
•Guide trainees by on-job training, job aids and workshops.
•Available for travel (10% of the time)
3.DETAILED TECHNICAL COMPETENCE
•3 years’ experience in the service delivery or managed services operations
•Operate core packet and IP network implementation.
•Identify and solve defined/undefined problems utilizing existing procedures/techniques/methods.
•Supervise the core packet switch and IP network implementation technician.
•Prepare and update documentation according to specific requirements.
•Working experience with TCP/IP, Cisco, Juniper, Smartedge, BIG-IP, Extreme
•Protocol Stack knowledge (SS7, SIGTRAN) is a plus
•Delivering results & meeting customer expectation
•Knowledge of MSTOP, ITIL and eTOM based processes is considered a plus
•Familiar with routing protocols, e.g BGP, OSPF, VRRP, JSRP
•Solution knowledge in MPLS, layer2 & layer3 VPN
•Working knowledge of UNIX and/or LINUX
•Bachelor/Master of science in Telecommunication/IT/Network Engineering or relevant experience
•CCNA & CCNP / JNCIA & JNCIP qualifications is a plus
•Fluent in written and spoken English.
•Additional language skills a plus.
6. INTERPERSONAL SKILS
•Technical leadership skills, a thorough and methodical approach to work
•Excellent presentation & communication skills in both English and Romanian, ability to interact with customers and internal stakeholders, and provide technical solutions
What we offer
- We will value your competences
- You will work in a dynamic company along with the smartest people in the industry
- You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
- You will have access to latest technology and support to showcase your bright ideas
- You will enjoy Ericsson’s ways of working that value the importance of work life balance
- Benefits package: including premium healthcare & gym subscriptions
- You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.
#MELA HJ; HJ
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Primary country and city: Romania (RO) || || Bucharest || IT
Req ID: 287172