2nd Level Operations Engineer
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We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.
Team Description and Purpose of Role
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Main Job Responsibilities – you will:
You will help with Assurance support activities
- Incident management
- You will assist with Problem management
- System administration
- And you will work with Billing operations
- Bachelor level, in engineering (IT, Telecom) or
- 3-5 years’ experience of deploy system test and lead testing team.
- ISEB/ISTQB software testing qualifications would be an advantage
- Knowledge of Managed Service telecom operations practice
- Knowledge sharing and collaboration skills
- Ericsson knowledge
- English skills
- Delivering results & meeting customer expectations
- Working with people
- Creating & innovating
- Applying expertise & technology
What we offer
- We will value your competences
- You will work in a dynamic company along with the smartest people in the industry
- You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
- You will have access to latest technology and support to showcase your bright ideas
- You will enjoy Ericsson’s ways of working that value the importance of work life balance
- Benefits package: including premium healthcare & gym subscriptions
- You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.
MELA HJ, HJ
Primary country and city: Romania (RO) || || Bucharest || IT
Req ID: 287143