Support Engineer

Job Description

Date: Sep 13, 2019

We are now looking for a Support Engineer that will provide technical service and support to our customers in IMS domain. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. 
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. 

 

Job Responsibilities:  

- Customer issue handling(both hardware and software) via Customer Service Request
- Technical investigation with global support engineers 
- Emergency recoveries upon customer’s requests
- Investigation reporting to the customer as an investigation leader for customer issues
- Automation of customer operations and/or issue detection mechanism

 

Position Qualifications

Education: Bachelor’s degree in engineering(master’s degree a plus)
Technical domain experience: Expertise such as telecom specially IMS, TCP/IP, SIP, 4G/5G, Linux will be required. Public or Private Cloud is preferable

Programming Skills: Python, Bash, Perl (intermediate) is a plus
Related working experiences on customer support, I&V, product development, network build or network optimize

Server network knowledge and experiences is a plus
Soft skills to work with people, drive for results and enhance customer satisfactions
Problem solving and troubleshooting skills
English and Japanese skills in both writing and speaking
Innovating, adapting and responding to change 

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Japan (JP) || || Yokohama || Consulting&SysInt

Req ID: 286725