NOC Shift Manager

Job Description

Date: Jul 17, 2019

Unique ID:2019-006#0084 (JS-7)

Name of employee :Satyam Dubey
Signum ID: ESATDUB
DOL:01/07/2019
Customer name : Bharti
Contract duration : Regular
Job Role : NOC Shift Manager
Job Stage : 7
Competence Domain : Emergency Management
SUB domain : NOC Shift Manager
Business Impact: Billable Resource
Justifications :
a) The candidate is taking internal mobility on 01 Jul 2019 who is working as NOC Shift Manager for SDU Bharti function, He is handling NOC Floor portfolio of incident Management & Change Management tasks.
b) He is a critical to the project and Project deliverables will get impacted if not hired in time.
c) Current utilization is more than 100% for him and to ensure smooth service delivery, replacement is quickly required. Any delay in hiring of resource will impact the overall service delivery to the customer.
d) If the resource is not hired; then the overall and timely delivery can't be ensured as per business requirement.
e) Currently customer network is undergoing huge transformation and due for contract renual in coming 6 months.
f) Impact on customer operations -
1. Agreed WLA activities would be affected
2. Released resource is productive and expert in the required field hence need to be backfilled to ensure quantity and quality of service delivery.

 

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Primary country and city: India (IN) || || Noida || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 286478