PtP Support Services

Job Description

Date: Jul 15, 2019

Job Summary:

We are looking for a Support Services Advisor with Spanish or Portuguese language skills to provide dedicated first line support to customers who include internal end users, Ericsson suppliers and Ericsson customers for the services delivered by the Shared Services AND global units. This requires receiving and registering inquiries, solving them or referring to the relevant secondary support team. The result is resolved inquiries allowing freed-up time and thereby higher productivity for the customer.

Responsibilities:

  • You will handle inquiries
  • Manage inquiries
  • Execute in processes, services and scope
  • Monitor and analyze team’s performance
  • Provide support or perform tasks in projects
  • Initiate improvement activities

Key Qualifications:

  • Education: A degree in Finance, Accounting, Business Administration, IT or the equivalent experience.
  • Level of English: Advanced
  • Spanish or Portuguese language skills: Medium to Advanced
  • Accounting & Reporting
  • Change & Improvement Management Skills
  • Coaching & Mentoring

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Romania (RO)  ||  || Bucharest  || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

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