Head of Service Line Build Services - MA Europe & Latin America

Job Description

Date: Jun 13, 2019

About Ericsson 

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world. For more than 140 years, our ideas, technology and people have changed the world: real turning points that have transformed lives, industries and society as a whole. 


Networks and Managed Services Delivery is responsible for the Delivery of Network Products & Solutions, Network Roll-Out, Support & Repair, Network Optimisation & Managed Services.  The Unit is responsible for optimizing performance, quality and cost of the delivery by defining and implementing the most suitable Market Area Europe and Latin America Delivery Strategy.


The Unit is organised in 9 different Customer Unit operations, 4 Service Line teams and 1 Business Operations office.


Job Description:

This position leads and is accountable for overall Development and Delivery of end to end network roll-out (NRO) services in the Market Area geography.


The key responsibilities and authorities include:


  • Secure the development of advanced process, methods and tools in Build together with the Business Areas in order to gain a competitive advantage to the operational units.
  • Secure the management of ITAC (Installation Technical Assistance Center)
  • Secure the implementation of “Best-of-Breed” Project Management across the region
  • Benchmark, identify, define and disseminate best suited frameworks, models, processes, tools, standards and best practices across MELA
  • Secure feasibility of services like Site Acquisition, Civil Works, Site Engineering, Installation, Product Configuration, Integration, Project Management, Integration Design.
  • Design the E2E Service Delivery Strategy in the region and disseminate general strategic guidelines into the different unit's departments.
  • Design the External Service Providers management strategy and support with fit for purpose implementation.
  • Develop and Implement Governance Model per Service Line throughout the region
  • Optimize performance, quality and cost of the delivery function by supporting and influencing the various customer units service delivery plans
  • Define and execute competence strategy for the Service Line across the region in order to secure capability across all areas of the portfolio along with closing critical competence gaps
  • Own and execute (jointly with Unit Heads) succession plan for key customer delivery positions (maintain ‘bench and management and talent planning’)
  • Support with resource and demand management with focus on competence build and consolidate resource demands towards BA’s (strategic competence perspective).
  • Ensure a strategic relation with the Global Delivery Centres / Service Delivery Flows on future services and of existing deliveries to th region
  • Build a high performing team culture through proactive attitude, team work focus, strong performance ethics, high professionalism and high energy
  • Create shared vision and common goals in line with Ericsson strategies, focus areas and priorities
  • Ensure adherence to Ericsson global processes and sales process
  • Maximize Build business opportunities for Ericsson
  • Overall success of the unit will be measured across financial and operational performance, customer satisfaction and people indicators


Qualifications and Requirements


Local Market Knowledge

  • Fluent in English (additional local languages in MELA geography are a plus)
  • In depth knowledge and understanding of European and/or Latin American culture and business environments



  • Strong on executive team leadership, able to lead large/matrix organization
  • Create shared vision and common goals in line with Ericsson strategies, focus areas and priorities
  • Ability to motivate and engage, communicating to empower and develop high performance culture, competence and skills
  • Excellent interpersonal, social and communication skills



  • Driver in Ericsson transformation
  • Change track record across strategy, structure, process, people and governance
  • Demonstrable experience in fostering a culture of continuous learning
  • Capability to take ownership and drive improvement & optimization initiatives beyond boundaries


Scale /Scope Experience

  • Proven experience in Network Roll Out
  • University degree preferably in Engineering. Additional MBA qualification will be desirable
  • Excellent understanding of the global Telecom/ICT industry
  • extensive experience in customer facing roles in operations and project delivery
  • As a plus, experience in pre-sales, negotiation, closing and/or on the Operator side
  • Strong track record in engaging and building trust with C-level, at customers to position, negotiate, sell and deliver Ericsson business
  • Solid industry knowledge and extensive experience to translate value propositions into market needs and to secure winning propositions
  • Excellent knowledge of the Ericsson organization, solutions and offerings
  • Strong track record in leading high energy, customer-centric and performance-driven teams across units



Head of Build Services is a regional position, so the role can be located within any country in the European and Latin American region




Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


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