Talent Acquisition Operations Specialist, Europe and Latin America

Job Description

Date: Jun 12, 2019


Talent Acquisition Operations Specialist, Europe and Latin America

About Ericsson:

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers & more than 40% of the world’s mobile traffic is carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world. For more than 140 years, our ideas, technology and people have changed the world. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Job Summary:

You will be making direct contributions to the creation of the foundations for TA success, with a consistent focus on; quality, sustainable deliverables and technology, to enable change and accelerate TA transformation. You will work in partnership with the regional and global TA teams and our RPO partners.

In this role as the Talent Acquisition Operations Specialist you will have significant impact on the efficiency and quality of all hiring across the region by providing visibility into all TA activity, producing accurate measurement and reports, driving accountability and focus on continuous improvement.

Key responsibilities will be

    • Drive adoption and local harmonization of approved recruiting tools, policies and processes
    • Leverage data & metrics to proactively deliver operational efficiencies and identifying opportunities for improvement by providing analysis on SLA’s/KPI’s, identifying key drivers.
    • Actively participate in discussions re; issue identification and action planning
    • Build reports and dashboards to give stakeholders visibility into relevant metrics and BI/MI
    • Liaise with Workforce planning, HR and the RPO to facilitate requisition governance and right sizing the RPO delivery team.
    • Enable change within TA, by moving TA projects from concept to implementation.
    • Facilitate consistent communication/training, supporting all changes to policy, process and tools
    • Liaise with mergers and acquisition team to support integration of acquired companies into standard TA operating model (if appropriate)
    • Support the TA lead to present recommendations on initiatives and influence stakeholders thought Data analysis and thoughtful interpretation of findings
    • Oversee vendor delivery performance, including 3rd party agency optimisation
    • Act as a central point of contact for the recruiting team and customers by becoming knowledgeable with all recruiting processes, programs, and tools
    • ROI analysis for investments such as advertising, job fairs, job boards usage, productivity analysis on new digital tool Pilots. 
    • Proactively seek out opportunities to develop professionally and improve regional TA effectiveness

Key Qualifications:


    • Substantial commercial experience in large matrixed environments, ideally within recruiting or HR function.
    • Advanced excel, data analysis and able to use data to inform and convince stakeholders   
    • A strong understanding of Talent Acquisition, processes and tools
    • Program/Project management experience
    • Ability to engage and deliver through virtual teams
    • Knowledge and understanding of market trends and confirmed practices
    • TA analytics, Financial Acumen Skills
    • Presenting and communicating information internally and externally
    • Proficient in Microsoft Office

Additional Requirements:

  • Knowledge of full recruitment lifecycle including employer brand, university hiring and experienced hire
  • Ability to multi-task and prioritize effectively



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: United Kingdom (GB) || || Reading || SharedServ

Job details: HR Subject Matter Expert Job Stage 07