ICT Program Manager

Job Description

Date: Aug 5, 2019

Why is Ericsson a great place to work?


Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York. Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.


Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfil their potential and build a more sustainable future.


With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions - and our customers - are at the forefront of innovation.


 At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.


Job responsibilities:

  • Responsible for the implementation of Program and Project governance as per current governance model

  • Monitor, safe-guard and improve the profitability of the project/contract implementation

  • Review the contract/project progress and performance on regular basis with the project/contract manager to ensure customer expectations are met and Ericsson contractual obligations are delivered

  • Ensure the Ericsson Processes (e.g. Sales Process, PROPS-C TG model) and Business Line Ways of Working are followed for the programs and projects

  • Assist marketing to achieve market and business objectives as part of the offer and contract negotiation team

  • Act as a point of escalation for customers’ operational issues

  • May be required to travel to the customer location as and when need arises or business requires, e.g. during operationally critical interventions, as well as cut-overs, migrations, launch of new services etc.

  • Identify need and requirements for Customer Project Managers to be part of the delivery within the program

  • Articulate requests for services and / or resource assignments to the services organization to realize contracts goals and meet customer expectations

  • Based on inputs from and alignment with KAM, provide forecast on opportunities and services delivery needs to the service delivery line management

  • Prime customer interface for services/operational issues

  • Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.

  • Driving up-sales opportunities

  • Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.

  • Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.


  • Key Qualifications:

  • Education: BE in Electrical Engineering/Computer Science

  • Minimum years of experience: 12 years in Telecom/ICT field which should include at least 7 years of program management experience

  • Area of expertise – Telco Core & Cloud


Additional Requirements:

  • Experience in IT transformation project with high complexity

  • Experience in setting up virtualized infrastructure

  • Cloud deployment experience will be a plus

  • Strong financial acumen

  • PMP or similar certification is desireable


“We will not be providing a work permit/visa for this position.”




Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Singapore (SG) || || Singapore || Consulting&SysInt

Req ID: 283659