ICT Program Manager
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Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York. Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfil their potential and build a more sustainable future.
With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions - and our customers - are at the forefront of innovation.
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Responsible for the implementation of Program and Project governance as per current governance model
Monitor, safe-guard and improve the profitability of the project/contract implementation
Review the contract/project progress and performance on regular basis with the project/contract manager to ensure customer expectations are met and Ericsson contractual obligations are delivered
Ensure the Ericsson Processes (e.g. Sales Process, PROPS-C TG model) and Business Line Ways of Working are followed for the programs and projects
Assist marketing to achieve market and business objectives as part of the offer and contract negotiation team
Act as a point of escalation for customers’ operational issues
May be required to travel to the customer location as and when need arises or business requires, e.g. during operationally critical interventions, as well as cut-overs, migrations, launch of new services etc.
Identify need and requirements for Customer Project Managers to be part of the delivery within the program
Articulate requests for services and / or resource assignments to the services organization to realize contracts goals and meet customer expectations
Based on inputs from and alignment with KAM, provide forecast on opportunities and services delivery needs to the service delivery line management
Prime customer interface for services/operational issues
Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
Driving up-sales opportunities
Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
Education: BE in Electrical Engineering/Computer Science
Minimum years of experience: 12 years in Telecom/ICT field which should include at least 7 years of program management experience
Area of expertise – Telco Core & Cloud
Experience in IT transformation project with high complexity
Experience in setting up virtualized infrastructure
Cloud deployment experience will be a plus
Strong financial acumen
PMP or similar certification is desireable
“We will not be providing a work permit/visa for this position.”
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Primary country and city: Singapore (SG) || || Singapore || Consulting&SysInt
Req ID: 283659