CA Manager - 2nd Level Operations

Job Description

Date: Jun 27, 2019

Job Responsibilities: 


  • You will lead and support Service Delivery
  • Maintain delivery models, frameworks, job roles, assessments, and strategies
  • Lead sponsors on all levels within Global Service Delivery
  • Deploy and implement Service Delivery Strategy
  • Provide training and drive knowledge transfer



Key Qualifications:


  • Education: minimum bachelor’s degree
  • Min years of experience: 12years
  • Domain experience: people management, business management
  • You possess at least 6 years of Service Delivery experience.
  • Prior Knowledge of Sales Processes
  • Change and improvement management skills
  • Negotiation and argumentation skills
  • Project Management skills
  • Brand Knowledge and skills
  • Fundamental Leadership Competence
  • Financial acumen and skills
  • Inventing and innovating experience
  • You are capable of formulating strategies and concepts
  • Presenting and communicating information
  • Social, communication and negotiation skills
  • You excel in adapting and responding to change