Head of Strategy & GovernanceJob stage 8

Job Description

Date: Jun 5, 2019

We are seeking a resource to fill the role of Head of Supply Chain Strategy and Governance. This role will be responsible for the advancement and governance of the supply chain for Group Supply Americas.

The Head of Supply Chain Strategy and Governance works closely with senior leaders in supply chain to define the role of supply chain in the future supporting business enablers and maximizing capabilities. Primary work in supply chain includes: Supply Chain Operating Models – Plan, Source, Make, Deliver, Enable, Return, Supply Chain Digital Strategies, Supply Chain Analytics, Supply Chain Strategic Cost Reduction

The Head of Supply Chain Strategy and Governance will be accountable to monitor local supply chain operations in accordance with global supply chain operations to ensure governance with supply chain policy and procedures, and industry standards to support efficient and compliant operations across the supply chain function including supply chain business processes. Supports supply chain staff by providing subject matter expertise to supply chain programs by performing routine checks of processes, systems and documentation to ensure procedures meet policy requirements. Develop and deliver training programs and governance support, by developing tools and monitoring KPI’s, to promote efficient and compliant operations.

The more specific scope of this role includes, but not limited to, the following.



Update and create supply chain functional governance policies and monitor compliance towards those policies. Work closely with Global Supply, Global Business Areas and internal business groups to establish and ensure alignment with negotiated metrics, capabilities and KPI’s.

Process Develop and Adherence:

Benchmark, identify, propose and implement new approaches and solutions to significantly improve the supply chain processes covering the areas of order management, performance, production and supplier risk management. This role leads new/redesigned end to end process design, focused on balancing cost reduction with improving quality and speed, through a mix of Subject Matter Expertise on the business, systems and processes coupled with strong process methodology expertise utilizing process digitalization when and where possible. The end to end process includes Claims and Returns.

Processes must be established in accord with Global Supply and Ericsson Business Process to ensure stability and adherence to all Ericsson established practices. Establish SCOR based metrics (capabilities) for performance measurement and monitoring. Align capabilities with those of Global Supply. Report metrics (capabilities) as dictated by executive management. 

Ensure all necessary supply chain processes are registered in EGMS and monitor regularly to ensure timely and accurate updates are posted. Drive initiatives to enable Group Supply Americas to reach the Global Supply goal of “touchless order entry”.

Risk Management:

Establish and maintain Business Continuity Plan for Group Supply Americas. Act as point of contact during testing and validation. Manage and maintain Risk Mitigation Plan. Identify and monitor supply chain risks associated with supply chain production using a portfolio of relevant tools. Implement and manage supply chain communication processes and protocols on matters relating to risk and compliance.

Supply Chain Strategy:

Working with customers, supply chain experts, industry leaders, advancements in technology and process improvements to generate strategy recommendations for executive management to aid in their supply chain decision-making process. Assist in driving Group Supply America supply chain toward automation, digitalization and robotics. 

Smart Factory and HUB:

Generate initiatives to strengthen the HUB to support the product flow from the factory. Generate and support HUB initiatives necessary to support both lead time reduction and shift in delivery type from box to project based.

Shared Service Strategy:

Drive actions to support Executive Management initiative to create a shares services program unifying supply, services and customers to develop more efficient and effective supply chain and delivery programs. Establish and foster constructive relationships that foster confidence, trust and collaboration.


This role will monitor supply chain financial data and report any anomaly’s delivering actionable items and recommendations based on findings.

Regulatory Requirements:

This role must have working knowledge of supply chain regulatory requirements such as, but not limited to, ISO:9001 – Quality Management, ISO 14000 – Environmental Management, ISO 27001 – Information Security and OHSAS 18001 – Health & Safety Management


General Support

Assist executive management render informed decisions by providing informational support as it relates to Information Technology solutions and supply chain expertise.

Foster a data-driven culture to encourage and enable the entire organization to make more informed decisions through data & business analytics.

Identification and ownership of optimization opportunities; this includes aspects of prioritization, design & tracking business benefits across products, programs and processes.


Key Qualifications:

Education: Academic degree or the equivalent level of knowledge in whatever way acquired

Supply Chain & Supply Process Knowledge (Certification preferred)

Managerial skills

Business understanding

Advanced Change Management skills

Project Management skills

A demonstrated aptitude, interest and desire in continuous improvement

Strong influencing skills, interpersonal and communication, able to interact effectively with employees at all levels, both at corporate and within business.

Cross team collaboration is required across a broad range of teams from Operations, Sales, Policy, Engineering and Finance with an ability to effectively influence decisions, direction and outcomes. 


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: United States (US) || || Plano || Supply&Log

Job details: Line Manager Supply Job Stage 08