ICT Engineer

Job Description

Date: Jun 3, 2019

Job description: -   Remote Anywhere Operations Engineer 


The RA Back Office provides third-level support on incidents, problem resolutions and technical operations.

The Citrix Network Expert should be expert on Citrix Netscalers.

Tasks during service implementation

Typical tasks for the Citrix Network Expert would be:

  • Gather requirements and provide input on the RA Citrix design
  • Install and configure the RA solution
  • Install routers, switches, load balancers and firewall equipment
  • Execute test scripts
  • Create technical documentation
  • Provide technical  support
  • Design/configure alarms for Citrix network (monitored by the Front Office team)

1.1Tasks during service operations

  • Investigate and resolve incidents
  • Investigate and diagnose problems. Where applicable, identify short-term work-around solutions.
  • Act as Citrix expert and identify enhancements in RA solution, provide input to RFCs etc.
  • Support and maintain routers, switches, load balancers and firewall equipment
  • Create technical documentation
  • Provide technical  support
  • Redesign and reconfigure alarms for Citrix network


2Profile and Track Record

2.1Primary profile and track record

  • Education
    • Citrix CCEE certified
    • Citrix  CCP - Networking
    • Cisco CCNA
  • Professional skills
    • 5+ years of proven experience with Citrix Netscalers.
      • Experience in deployment and configuration of NetScaler on both the Classic and N-Core platforms on both VPX and SDX architecture
      • Experience in Disaster Recovery and High Availability with NetScaler SDX and Branch Repeater platforms
      • Experience of a multi-tenant SDX design, implementation, support and operations
      • Experienced with advanced configuration and implementation of the Access Gateway, Load Balancing, Global Server Load Balancing (GSLB), Context Switching, and policies.
      • Experience with Citrix Command Center and integration to other platforms and solutions for configuration, change, monitoring and reporting purposes
      • Designs, builds, and enhances the NetScaler and connecting environments. Works closely with the Architects and other delivery teams to ensure alignment and functionality for the integrated services and external components. Example of integrated services and external components:
        • Active Directory (LDAP)
        • RADIUS
        • PKI – certificate based authentication
        • Web Interface
        • Citrix StoreFront
        • Citrix XenApp
        • Citrix XenDesktop
        • Citrix Provisioning Services (PXE, TFTP)
        • Citrix Receiver
        • Citrix SmartAccess
    • Experience from design and implementation of firewall rules
    • Experience from working with SYSLOG
    • Experience from large, complex IT environments
    • Experience with common routing protocols such as BGP, WCCP and OSPF
    • Experience with TCP/IP, load balancing and connectivity methodologies
    • Knowledgeable within network security and integration with the XenApp environments
  • Personal skills
    • Ability to work well in teams
    • Good at managing stress and work under pressure
    • Strong drive in initiating, executing and completing given work tasks
    • Able to exercise authority and able to delegate
    • Excellent communication (written and oral) and interpersonal skills
    • Good technical, problem solving and communication skills
    • Good at multitasking
    • Analytical skills and the ability to draw conclusions from a series of events

2.2Supplementary competencies and track record

This is an added advantage, but only, provided that the primary profile and track record requirements have been fully met.

  • Education
    • MSc. or other academic degree in Computer Science or Engineering
  • Professional skills
    • Experience from Ericsson’s Incident-, Problem and Access management processes
    • Experience with ITIL Framework and support in general
    • Knowledge of the Ericsson organization, products, processes and customers


The Citrix Expert should report directly to the Operational  manager in India.


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: India (IN) || || Noida || IT

Req ID: 283130