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Job Summary & Responsibilities
We are now looking for a Support Engineer that will provide technical service and support to our customers, especially for their NFV network. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. The ability to deep dive including hands-on analysis is essential. It includes virtualization of all nodes on Ericsson proprietary HDS8000 hardware, with CEE (Openstack), plus other 3PP platforms based on Unix OS.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.
Performing both proactive and reactive activities in a scheduled manner or on demand; takes action before problems become critical: system/hardware failures, hanged processes, scripts not having desired output, application errors, data flows ensuring that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) performance levels;
Understanding the customer’s network and systems architecture, liaise with applications experts, operations staff and users to determine requirements and provide quick resolution for technical issues.
The Operations Support Systems Engineer deals with fault, performance, service and inventory management. Provides support and assistance along the entire Life Cycle of the platforms in scope. Creates new scripts to improve the functionality or prevention activities. (Bash, Python)
-Minimum 3 years of exposure to IT systems at administration level (storages, backup solutions, monitoring systems (e.g. Nagios, Veritas Backup) represents an advantage)
- Cloud (openstack) good knowledge
- POSIX (bash, perl, python, SQL scripting) used to automatize different system tasks – basic to medium knowledge level.
- Networking and basic routing (CISCO courses represents an advantage)
- Database administration basic knowledge (Oracle, Sybase, MySQL)
- Technical support environment exposure, working with tickets, priorities, Service Level Agreements, on-call duty one week per month.
Nice to have requirements:
-Mobile telecommunication systems knowledge
-Radio & Core network ( VNF ) architecture knowledge
-Knowledge of Network or Element Management Systems from various vendors -like Huawei M2000/U2000, Nokia NetAct, Performance Management Systems (data processing, parsing, database loading and export / visualization)
Education: University degree (Polytechnics represents an advantage)
-Others: Fluent English (spoken and written)
-Good communication skills, both written and verbal
-Availability for traveling abroad, occasionally
-Ability to work within a global, remote workforce
-Ability to work both independently and in a team environment.
-Ability to work under pressure
-Available for on-call duty
What we offer
-We will value your competences
-You will work in a dynamic company along with the smartest people in the industry
-You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
-You will have access to latest technology and support to showcase your bright ideas
-You will enjoy Ericsson’s ways of working that value the importance of work life balance
-Benefits package: including premium healthcare & gym subscriptions
-You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.
#MELA HJ; HJ
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Primary country and city: Romania (RO) || || Bucharest || IT
Req ID: 282213