Cloud Support Engineer/云技术支持工程师

Job Description

Date: May 6, 2019

职位描述:

该职位工作领域位于最前沿的5G和运营商云服务技术领域,为运营商客户提供5G网络的技术支持和服务交付。作为技术支持工程师,需要具备通信和IT等领域广泛的专业知识,掌握相关产品的软硬件以及数据通信网络知识,具备较强的学习能力,能够快速、灵活的适应通信技术日新月异的发展。该职位日常接触的主要是运营商客户的技术人员,以及公司服务交付部门内部的服务经理、服务工程师等,也需要与销售、研发、第三方服务供应商协作。同时要求能够适应较频繁、紧急的国内外出差,具备较强的交流沟通能力,能够适应不同的文化差异,顺畅的与国内外同事、客户以及第三方供应商沟通和协作。

 

工作地点:

北京,南京, 成都,广州

 

岗位职责:

  1. 处理客户提出的问题并提供技术报告
  2. 提供主动网络维护方案以协助客户保证网络/设备稳定运行
  3. 提供现场或远程电信网络故障分析及处理服务,包括紧急故障处理
  4. 协助爱立信后台技术支持和研发进行问题跟踪、分析和解决
  5. 提供各种专项支持服务
  6. 软件升级管理
  7. 客户沟通和培训

 

岗位关键要求:

  1. 通信或计算机相关专业学士及以上学历
  2. 两年及以上通信或IT相关公司从业经验
  3. 具备虚拟化(KVM,QEMU,Libvirt)相关知识
  4. 具备Cloud/OpenStack/CEE/Docker/VNF相关工作经验
  5. 熟练使用Linux操作系统。对于数据库和TCP/IP网络知识有一定的了解,具备一定的故障排查能力
  6. 较强的沟通、表达和谈判技巧以及组织、计划能力
  7. 强烈的学习、应用新技术的热情,善于思考和总结,工作积极主动
  8. 能独立为客户提供技术服务,达到客户的期望
  9. 熟练的英文听说读写能力
 
 

Job Summary:  

We are now looking for a Support Engineer that will provide technical service and support to our customers, especially for their telecom cloud network.  In this role, you will provide professional service to our customer, troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom, Datacom and IT, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

 

Job Location:

Beijing, Nanjing, Chengdu, Guangzhou

 

Job Responsibilities:  

  • Customer Service Request handling
  • Provide preemptive solution to stabilize and optimize customer network
  • Perform remote and on-site troubleshooting in customer network
  • Handling of dedicated support
  • Software Update Management (SUM) handling

 

Key Qualifications:

  • Education: Bachelor degree or above in Telecommunication,Computer Science,Computer Networking etc...
  • Min years of experience: 2 years’ experience on telecom or IT company.
  • Domain experience: Virtualization(e.g., KVM, QEMU, Libvirt), Cloud technologies(e.g., OpenStack, Docker/Container, Kubernetes), Linux OS knowledge, DB knowledge, TCP/IP networking concepts and packet analysis
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill
  • Working with people
  • Applying expertise & technology

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: China (CN) || Beijing || Nanjing || Chengdu || Guangzhou

Req ID: 281607