3rd Line Monitoring Systems Administrator

Job Description

Date: May 7, 2019

3rd Line Monitoring Systems Administrator


Red Bee Media is a global media business, which has more than 2000 employees based in UK, France, Netherlands, Sweden, Finland, US, Spain and Australia. We connect the world’s content to audiences everywhere, through an innovative and flexible technology infrastructure with world class operating models. We operate in TV markets all over the world and with some of the strongest brands in the industry, working with both public service broadcasters and major commercial clients including the BBC, NBC, Canal+ and many clients in France, Germany, Belgium, the Netherlands, Russia and China among others. We work with local market to global channels and every combination in between and we understand the complexities of each. 


Position Summary

The Infrastructure Operations Team is responsible for maintaining and supporting the global network, storage and compute platforms across all global sites, ensuring a world class service is delivered for our customers. With a diverse and complex environment consisting of both current and legacy platforms, a key element is an effective global monitoring & alerting platform. As such you will:

  • take ownership of the monitoring platform and assume responsibility for the ongoing operation, maintenance and life-cycle management of it
  • drive improvements so we have the best possible visibility of our environment
  • work with application teams to bring greater visibility of workflows
  • work with vendors to drive our monitoring strategy
  • align monitoring across a diverse range of product applications and infra vendors
  • help define process & ways of working with monitoring & alerting
  • work closely with the network team to define monitoring across the ACI network


You will report to the Head of Infrastructure Operations and will develop strong relationships with colleagues in the wider Infrastructure team and other technical support teams as well as providing direction for a team of 2nd line technical people in our Global Service Centre. You will draw on their knowledge and work with them to achieve your goals.  You will be required to participate in an out-of-hour’s on-call support rota.


Experience & Knowledge


The post-holder must have substantial experience in each of the following areas:


  1. Expert knowledge in SolarWinds & Nagios monitoring tools from deployment to operations
  2. Ability to configure monitoring and alerting at all levels of the infrastructure and core applications (netflow, servers, services, http checks, etc)
  3. Very strong knowledge of all aspects of an enterprise-level environment. Highly skilled at troubleshooting, root-cause analysis and ability to resolve issues in complex system/network infrastructures
  4. Significant demonstrable experience and skilled in scripting (PowerShell, Python)
  5. Solid understanding of an enterprise environment consisting of VMware, Microsoft (AD, Windows Server, SQL, etc) and Linux technologies
  6. Solid understanding of IP Networking and security
  7. Rigorous and disciplined approach to documentation and knowledge transfer


Additional highly desirable skills and Experience for post-holder:


  • Automation platforms such as Ansible, SCCM, Puppet, etc
  • Experience/knowledge of the project lifecycle
  • Experience with AWS
  • An understanding of ITIL and experience working in a change controlled environment
  • Experience of Senior Management liaison and of presenting information of a complex technical nature to a variety of audiences


Person Specification

The post holder should exhibit:


  • A very high standard of written and spoken English
  • Strong sense of ownership and responsibility
  • Ability to multi-task in a complex dynamic environment with regularly changing priorities
  • A strong commitment to structured and formalised approaches to documentation
  • Deep understanding of customer service with the ability to view systems in terms of service provision rather than discrete technical components, and should see technology as a business enabler
  • An understanding that the role of a technical specialist will occasionally require the flexibility to work out-of-hours and take ownership of service affecting issues until a satisfactory resolution is reached
  • A commitment to knowledge sharing and cross skilling and a general appreciation of the need to eliminate single points of failure and enhance systems to the point of “zero effort maintenance”
  • An ability to take an evidence-based approach to problems and developments, gather data and demonstrate how proposed solutions will provide optimal outcomes
  • Understanding and appreciation of a formalised service management approach (ITIL for example), including an understanding of incident, problem and change management



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Primary country and city: United Kingdom (GB) || || White City || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Job details: ICT Engineer Job Stage 06