Senior Account Manager - Services

Job Description

Date: May 22, 2019

What does your future look like?

 

We are on the brink of the Networked Society - a technology revolution that will change the world for good through instant global connections and expanded freedom and opportunity.

 

Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Headquartered in Stockholm – Sweden, Ericsson is a publicly listed company with more than 95,000 employees globally.

 

More than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Technology is at the heart of our business. Ericsson engineers, researchers and scientists around the world are working on what’s next in information, communications and telecommunications (ICT).

 

A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.

 

Come and discover what makes YOU + ERICSSON a powerful combination

 

We welcome the opportunity to meet you!

 

http://www.ericsson.com/careers

 

 

We are looking for an experienced Services Sales Account Manager with the right skills to establish and maintain long-term, trusting relationships with one of Ericsson’s largest customers.  This role is  based in Melbourne, Australia. Being an active member of an extended team, you will need to manage and mobilize internal resources to deliver efficient and effective end to end solutions allowing seamless transition from sales to operations. Develop both internal and external relation/s in order to actively contribute to making customers and Ericsson successful. This job role would be focused on selling a specific part of the portfolio and a specific part of the customer’s business/technology area. 

 

Responsibilities:

  • Maximise customer relationships and loyalty
  • Create and build on sales opportunities that will generate profitability
  • Ensure the timely and successful delivery of our solutions according to customers’ needs and objectives
  • Collaborate with sales team to identify and grow opportunities within territory
  • Domain experience: RAN & CORE, Managed Services, Customer Support & Network Operations including rollout and design
  • Overseeing customer account management , including negotiating contracts and agreements to maximise profit
  • Reporting to the GM Wireless
  • The role also includes optimization of the account team’s performance and to enable seamless transition to operations

 

Key Qualifications:

  • Education: Bachelor of Business Administration, Master of Science or similar
  • Min 5 years of experience of relationship sales and/or proven work experience in dealing with customers
  • Domain experience: RAN & CORE, Managed Services, Customer Support & Network Operations including rollout and design
  • Consultative selling skills and commercial understanding
  • You will need to have customer and market insight as well as negotiation skills
  • Excellent communication skills with a customer service attitude

 

Additional Requirements:

  • Innovative and creative
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Social ability and interpersonal skills
  • Intellectual ability and critical thinking
  • Accountable and committed with a passion to win

 

**Only Candidates with Valid Australian Work Rights will be considered for this role**

 

 

Why Ericsson?

In Australia, we are known for delivering “World-First” projects for Australia's largest and most renowned telecommunications carriers. This is a chance to play a critical role in the success of the Ericsson organisation in Australia, whilst providing you with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry.

 

 

What’s in it for you?

 

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

 

Next Steps:

What happens next once you apply? Read about the next steps here

For your interview preparation, here are a few “Tips & Tricks” from our recruiters

For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Australia (AU) || || Melbourne