Team Leader Service Support Specialist

Job Description

Date: May 7, 2019

Job Summary:

We are now looking for a Service Support Specialist Team Leader.

 

Main responsibilities:

Effectively manage in the Service Desk area the activities with respect to their assigned team, securing the operational processes required , delivery of required deliverables according to WLA or project specifications, company and industry standards, ways of working, Guidelines, and specific KPIs.

Manage the Human Resources in order to plan, estimate and carry out the required activities to time, quality targets and in accordance with the company standards, processes and ways of working.

Check progress against targets, reporting as necessary and taking action to resolve deviations and seek continuous improvement.
Accountable for maintenance of the technical and procedural documentation up to date, complete and stored in such a way to be known and available to all the team members and the management

 

Business Understanding:

Very good knowledge and understanding of Managed Services Delivery Model and its processes, with special focus on Service Desk requirements.

Extensive experience with the interpretation of quality indicators to detect weaknesses and implement corrective action;

Proactive approach in order to minimize or eliminate the business critical situations.

End user orientation/ Customer orientation with excellent understanding of service providers/operators business requirements - be able to create true client value.
 

Human Competence:

Education: University Degree

Language: Fluent in written and spoken English. Additional language skills are a plus.

Interpersonal skills according to the requirements of Leadership framework.

Result oriented with good skills in leading and motivating people and conscious of responsibility.

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Romania (RO) || || Bucharest || SharedServ

Req ID: 279989