At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Customer Project Manager - BSS

Job Description

Date: Nov 26, 2019

Customer Project Manager - BSS

 

Job Summary:

We are now looking for a Customer Project Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract. The role is based in Dublin and is part of the Digital Services PMO team in Customer Unit UK & Ireland. 

 

Job Responsibilities:  

  • You will establish the project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities
  • Drive project execution: track project activities, monitor and handle changes, conflicts and critical issues
  • Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
  • Handle project finance: ensure financial system monitoring
  • Develop the business: participate to contract preparation and to pre-sales meeting
  • Develop the CPM discipline: simplify processes, methods and tools with creative ideas

 

Core Competences:

  • Excellent customer facing skills
  • Excellent presentation and communication skills
  • Excellent team work and collaboration skills
  • Project Management skills
  • Financial and business acumen Consultative selling skills
  • Project sales skills
  • Customer and market insight
  • Third party supplier management experience

 

Minimum Qualifications & Experience Requirements:

  • Education: University degree or equivalent
  • Minimum 5 years of experience in managing complex Revenue Management projects: Online Charging System, Ericsson Mediation, Ericsson Billing
  • Evidence of ongoing self-development required

 

Behavioural Competences:

  • Delivering results & meeting customer expectations
  • Leading & supervising
  • Negotiation, persuading & influencing Skills
  • Entrepreneurial & commercial thinking
  • Applying expertise & technology
  • Analysing
  • Creating & innovating

 

Additional Requirements:

  • Role is based in Dublin
  • Travel up to 25% is mandatory for the role
  • Working during maintenance windows and outside working hours is mandatory for the role

 

What do we offer:

  • Involvement in projects which will impact the lives of billions (40% of the worlds traffic goes through Ericsson networks).
  • Expand your horizons in a rich multicultural environment with colleagues from all over the world.
  • A healthy work-life balance (a Sports and Social club, flexible hours, Maternity/Paternity and Parental leave).
  • Pension Scheme, Health Insurance, company Doctor, Life Cover and Sick Pay/Income Continuance Plan.
  • Tax Saver Commuter/Bike To Work Scheme and secure bike lock-ups and showers onsite.
  • Clearly defined career paths, enhanced with both inhouse training and financial support for external study though our educational assistance scheme
  • 27 days Annual Leave
  • Laptop and mobile phone

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Ireland (IE) || Dublin || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Job details: Customer Project Manager Job Stage 06