Service Delivery Line Manager

Job Description

Date: May 16, 2019

The Service Delivery Line Manager shall create and ensure Customer value and satisfaction through an efficient Service delivery. A MAIN purpose of the Service Delivery Line Manager is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models, and Strategies.

Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction. The Service Delivery Line Manager should ensure work is executed within the scope of OHS requirements.

All activities in the Ericsson group are performed under the responsibility of one or more line managers. A Service Delivery Line Manager has one, or more, sub-ordinates and is appointed by a superior manager and approved by the appointees “grand parent” line

manager following normal procedures at recruitment. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.

 

Tools & Resources

MORE and applicable tools to maintain data in HRMS for unit, Service Delivery Tools, Merlin, Operations Maturity Model, Service

Delivery Strategies, Incident Reporting Tool

 

Behavioral competences

 Working with People

 Formulating Strategies & Concepts

 Relating & Networking

 Adhering to Principles a& Values

 Leading & Supervising

 Adapting & Responding to Change

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: India (IN) || || Gurgaon || ServEng

Req ID: 279371