Senior Account Manager

Job Description

Date: May 13, 2019

What does your future look like?


We are on the brink of the Networked Society - a technology revolution that will change the world for good through instant global connections and expanded freedom and opportunity.


Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Headquartered in Stockholm – Sweden, Ericsson is a publicly listed company with more than 95,000 employees globally.


More than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Technology is at the heart of our business. Ericsson engineers, researchers and scientists around the world are working on what’s next in information, communications and telecommunications (ICT).


A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.


Come and discover what makes YOU + ERICSSON a powerful combination


We welcome the opportunity to meet you!



We are looking for an experienced Sydney-based Account Manager to secure short and long-term profitable business for Ericsson through proactive business development based on a fundamental understanding of our customers’ business, operations and objectives. In this role, you will actively manage and mobilize internal resources to deliver efficient and effective end-to-end complex solutions across software and cloud infrastructure.


You will work exclusively with an Australian carrier customer and be part of an established team supporting this customer. To be successful in this role, you will need to develop both internal and external relations in order to actively contribute to making customers and Ericsson successful.



  • Maximize customer relationships and loyalty
  • Create and build on sales opportunities that will generate profitability
  • Ensure the timely and successful delivery of our solutions according to customers’ needs and objectives
  • Domain experience across Cloud Infrastructure
  • Collaborate with sales team to identify and grow opportunities
  • Overseeing customer account management, including negotiating contracts and agreements to maximise profit
  • The role also includes optimization of the account team’s performance and to enable seamless transition to operations


Key Qualifications:

  • Education: Bachelor of Engineering, Business, Master of Science or similar
  • Excellent communication skills with a customer service attitude
  • Min 10 years of experience of relationship sales and/or proven work experience in dealing with customers
  • Strong software and Cloud infrastructure domain experience
  • Consultative selling skills and commercial understanding
  • You will need to have customer and market insight as well as strong negotiation skills 
  • Excellent communication skills with a customer service attitude


Additional Requirements:

  • Innovative and creative
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Social ability and interpersonal skills
  • Intellectual ability and critical thinking
  • Accountable and committed with a passion to win



**Only candidates with existing Australian Work Rights will be considered**


Why Ericsson?

In Australia, we are known for delivering “World-1st” projects for Australia's largest and most renowned telecommunications carriers. This is a chance to play a critical role in the success of the Ericsson organisation in Australia, whilst providing you with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry.


We invite you to join our team as we work together to solve the world’s biggest challenges.



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Australia (AU) || || Sydney || SalesStratMkt&ComMgt

Job details: Account Manager Job Stage 07