1st Level Operations

Job Description

Date: Apr 29, 2019

Job Summary: 

We are now looking for a 1st Level Transmission Operations professional. This job role is responsible for the coordination, support, management and execution of reactive & Proactive fault and maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. 

Responsibilities: 

You will support the following systems and functions: 

  • Event management 
  • Incident Correlation
  • Incident management end to end
  • Fault Diagnostics & troubleshooting
  • Assurance support activities
  • Change Management
  • Problem Management

Key Qualifications: 

  •  Minimum years of experience: 3-5 years’ experience of working in a 24/7/365 Transmission Operations centre.
  • Industry recognised qualification
  • Domain experience:  area of expertise – SDH Transmission,Infinera & In depth knowledge of faulting and repair on Optical Fibre Network

Additional Requirements:

  • Knowledge sharing & collaboration skills 
  • Problem solving & creative thinking 
  • Ericsson knowledge 
  • English skills 
  • Delivering results & meeting customer expectations 
  • Analyzing 
  • Working with people 
  • Manage instructions & procedures 
  • Applying expertise & technology 
  • BCM Remedy

Why is Ericsson a great place to work?   

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: United Kingdom (GB) || || Reading || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Job details: 1st Level Operations Job Stage 05