SSR Support Engineer

Job Description

Date: May 27, 2019

Creating the future world
Add your career to the resources of Ericsson and amazing things can happen. We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity.

 

Job Summary
Ericsson’s Packet Core products are growing on the market and our customers are now beginning the transition to 5G. With more customers and an increased need to support early 5G launches we need to strengthen our Customer Support team for the Evolved Package Gateway (EPG). EPG is based on Ericsson IP Edge Router as a platform.
 
 
Daily tasks

  • Manage trouble tickets from our customers
  • Work effectively in a team to analyze, troubleshoot and resolve wide range of technical issues
  • Proactively support product development team by feeding experience from working with customers and customer installations
  • Provide technical support for Ericsson project teams
  • Be part of task force teams and on call rota as requested
  • Flexibility to travel may be required from time to time

 
Apply if you have

  • Bsc/Msc degree in engineering or in natural sciences
  • Excellent knowledge sharing skills and readiness
  • Business understanding
  • Result oriented mindset - able to meet customer expectations
  • Good planning and organizing skills
  • Good understanding of Linux and IP
  • C++, Python knowledge is an advantage

 

You will fit in well our team if you are able to 

  • Work independently and take responsibility
  • Work in team, including virtual team work in multi country and multi-cultural teams covering whole Network and multiple product teams

 
What we offer

  • Flexible working hours
  • High standard working environment (bicycle storage, several parking lots…)
  • Easily accessible location
  • Competitive compensation package, wide range of cafeteria elements, annual bonus
  • International career opportunities
  • Great team spirit, fun events
  • Professional communities
  • Extensive professional development opportunities
  • Subsidized language courses
  • Mobile with 4G, laptop
  • Local medical service
  • Relocation support

 

What you need to know about Recruitment at Ericsson?

As a first step within our selection process, you will be asked to fill out our technical tests based on your experience and preference to work in.

The candidates who best match the criteria for the position, will move on to the next step in the process – the interview.

 

About Ericsson

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Hungary (HU) || || Budapest || IT

Req ID: 278367