Signaling Controller Support Engineer

Job Description

Date: Apr 15, 2019

Creating the future world

Add your career to the resources of Ericsson and amazing things can happen. We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity.


Job Summary

The rapidly growing volumes of Diameter and HTTP2 signaling are driven by increased usage of 4G/5G broadband, voice and policy control solutions. Many operators are now deploying Ericsson Signaling Controller in cloud centers and thus ensuring that their subscribers get maximum LTE, VoLTE and 5G connectivity.
Ericsson sees that the role of the Signaling Controller is to maximize network’s performance and throughput. This is achieved by highly resilient and sophisticated overload handling algorithms and alternative routing in failure situations. Five out of ten of the largest mobile operators have selected Ericsson Signaling Controller as a flexible solution which is easily to be integrated and operated in their network.
We are now looking for both junior and senior Support Engineers that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

  • Manage trouble tickets from our customers
  • Work effectively in a team to analyze, troubleshoot and resolve wide range of technical issues
  • Proactively support product development team by feeding experience from working with customers and customer installations
  • Provide technical support for Ericsson project teams
  • Be part of task force teams and on call rota as requested
  • Flexibility to travel may be required from time to time


  • Education: BSC, MSC in engineering or natural sciences
  • Working independently taking responsibility
  • Team work including virtual team work in multi country and multi cultural teams covering whole Network and multiple product teams
  • Knowledge sharing skills and readiness
  • Business understanding
  • Delivering results and meeting customer expectations
  • Planning and organizing

What we offer

  • Thorough initial training
  • Flexible working hours
  • High standard working environment
  • Easily accessible location
  • Competitive compensation package, cafeteria, annual bonus
  • International career opportunities
  • Great team spirit, fun events
  • Professional communities
  • Extensive professional development opportunities
  • Subsidized language courses
  • Mobile, laptop
  • Local medical service
  • Relocation support


What you need to know about Recruitment at Ericsson?

As a first step within our selection process, you will be asked to fill out our technical tests based on your experience and preference to work in.

The candidates who best match the criteria for the position, will move on to the next step in the process – the interview.


About Ericsson

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Hungary (HU) || || Budapest || IT

Req ID: 278045