Customer Operations Manager

Job Description

Date: Apr 28, 2019

Position Summary:

The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.

 

 

 

Responsibilities & Tasks:

 

 

 

  • Manage all aspects of the complete delivery portfolio
  • Handle customer and stakeholder engagement
  • Develop the business

 

Position Qualifications: 

Core Competencies:

  • Leadership Competence
  • Financial Acumen and Analysis
  • Business understanding
  • Customer Relationship Handling
  • Negotiation and argumentation
  • Project & Program Management
  • Communication
  • Coaching & Mentoring

 

 

Preferred Qualification and Experience Requirements

  • The holder of the COM role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
  • The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and/or Operations.

 

*LIPOST

Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is

empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world,

enabling industries and society to provide better services, capture new opportunities, improve

businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The

transformation that this brings allows people, business and society to fulfill their potential and build a

more sustainable future.

With about 101,000 employees and customers in 180 countries, we combine global scale with

technology and services leadership. We support networks that connect more than 2.5 billion

subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100

billion investment in research and development over the last three years ensure that our solutions – and

our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into

achievements that impact society and change the world. Are you ready to be a changemaker? Learn

what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0

billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the

NASDAQ in New York.

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: China (CN) || || Jinan || ServEng

Req ID: 277955