Customer Operations Manager
The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.
Responsibilities & Tasks:
- Manage all aspects of the complete delivery portfolio
- Handle customer and stakeholder engagement
- Develop the business
- Leadership Competence
- Financial Acumen and Analysis
- Business understanding
- Customer Relationship Handling
- Negotiation and argumentation
- Project & Program Management
- Coaching & Mentoring
Preferred Qualification and Experience Requirements
- The holder of the COM role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
- The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and/or Operations.
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is
empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world,
enabling industries and society to provide better services, capture new opportunities, improve
businesses, increase efficiency, and create new user experiences.
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transformation that this brings allows people, business and society to fulfill their potential and build a
more sustainable future.
With about 101,000 employees and customers in 180 countries, we combine global scale with
technology and services leadership. We support networks that connect more than 2.5 billion
subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100
billion investment in research and development over the last three years ensure that our solutions – and
our customers – are at the forefront of innovation.
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achievements that impact society and change the world. Are you ready to be a change‐maker? Learn
what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0
billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the
NASDAQ in New York.
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Primary country and city: China (CN) || || Jinan || ServEng
Req ID: 277955