VAS Engineer Job stage 5
Night Shift Position in Tecnoparque
Scope of Position:
We are now looking a Support Engineer that will provide technical service and support to our customers in Marker Area North America. Perform remote software applications (updates and Upgrades) on product platforms and/or multiple platforms/elements of solutions to complete customer network and or adhoc upgrade requests.
Key Accountabilities of Position:
Perform an entire solution upgrade or MNCL application independently, capable of upgrading all elements/products within that solution with minimal assistance, if at all
Addresses most network upgrade issues independently. Assists others within team with issues and is capable of independently analyzing issues and resolving issues during maintenance windows to continue delivery of service.
Decision Making Authority/Judgment:
Decisions are primarily controlled by standards, methods, policies and instructions. However, personnel within this role encounter a high rate of undocumented issues that processes will be written around. When dealing with new products or out of process issues this individual requires a higher level of creative and analytical thinking. Due to the variety of options, features, and equipment in customer networks, new issues occur commonly and decisions must be made to determine next steps quickly to eliminate or reduce customer impact. This role has the knowledge and expertise to make decisions independently or with minimum assistance. Guidance would come from most senior team members or management.
Problem Solving Requirements:
Technical problem solving skills required to understand how to resolve issues that may arise during upgrade/application/integration & support and validation activities and problems related to processes and tools used by the Software Delivery operational organizations. Ability required to quickly determining when and how to escalate issues and roadblocks to the appropriate management levels for resolution. Gathers relevant information from available sources and resources. Notices trends, patterns, or missing parts and considers these items when solving problems. Resolves most problems independently when related to job function and escalates to appropriate organizations based on problem. Expectation is to receive minimal guidance from more senior team members and or management when resolving issues.
Shares subject area knowledge with peers and others. Establishes high standards and monitors performance against those standards. Anticipate the needs and interests of an audience in order to persuade them. Persuade people by using several different actions or tactics. Identifies & recommends changes to processes, tools to improve performance.
•Software Update Management (SUM) handling
•Software Upgrades (SWD) handling
•Feature Activation (FA) handling
•Remote Service Gateway (RSG) mentoring
•Education: Communications or Electronic Engineering
•Min years of experience: 3
•Domain experience: (IMS SBG, AXE and/or BSS)
•Negotiation & argumentation skills
•Planning & organizing skills
•Delivering results & meeting customer expectations
•Presentation & communication skill
•Working with people
•Applying expertise & technology
•Working during 3rd shift (CST)
•English skills are a must
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and build new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfill their potential and create a more sustainable future.
With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Mexico (MX) || || Mexico City || ServEng
Req ID: 277899