Emergency Management

Job Description

Date: Jul 25, 2019

Emergency Management is responsible for preventing (or minimizing impact of unavoidable) reoccurring incidents, by investigating/selecting possible reoccurring incidents, classification of problems, working out and distribution of preventive actions, and tracking of those actions (or a subset of these activities).


During an emergency event Emergency Management is responsible to lead a team of experts and drive them towards an effective recovery of the service during an emergency including clear and concise communication of e.g. action plan to customer and other stakeholders.

Emergency Management shall drive improvements toward the complete end to end flow of Emergency support services, where when reached Job Stage 7-8 is also responsible to mentor and coach a group of job Stage 5-6.

Service Delivery Portfolio Competences

For specification of the applicable requirements see following link:

Service Delivery Portfolio competence requirements for Customer Support

 

 

Tools & Resources


CSR handling tool, Emergency Handling tool, Performance statistic tool, Knowledge Management tool, Remote Access solution, Business Portal, Problem Management tools, Contract Scope Management tool, Service Delivery Opportunity Database, Life Cycle Management and 3PP handling tool, Installed Base Tool, Time Reporting Interface, Information bulletin tool, ITIL

Behavioral Competences

·          Delivering Results & Meeting Customer Expectations

·          Presenting & Communicating Information

·          Creating & Innovating

·          Deciding & Initiating Action

·          Coping with Pressures & Setbacks

·          Leading and Supervising

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Mexico (MX) || || Mexico City || ServEng

Req ID: 277894