Specialiste de support/ IP Routers, Tier II (profil TAC)/IP Routers Support Specialist

Job Description

Date: May 15, 2019

Specialiste de support IP Routers, Tier II (profil TAC) : 

Présentation du poste
Le specialiste de support IP Routers Tier II (profil TAC) est chargé de prendre en charge les problèmes signalés par les clients ou autres organisations d’assistance d’Ericsson.
 
Responsabilités et tâches
·  Prise en charge des problèmes des clients
·  Gestion de l’assistance proactive
·  Gestion de la mise à jour des logiciels (SUM)
Aptitudes personnelles
 -------------------
• Bonnes aptitudes à la gestion des relations client.
• Bonnes capacités de leadership et de communication.
• Capacité à s’adapter et à impulser les changements.
• Capacités éprouvées de partage des connaissances et des bonnes pratiques
• Stimule et impulse les innovations

 Compétences fondamentales (aptitudes requises) :
 -----------------------------------------
Connaissance approfondie des domaines suivants
•IP, OSPF,ISIS,MPLS,L2VPN,L3VPN,BGP,LDP,RSVP
•IPV6 , QoS, Evolved Packet Core, VEPG
Les compétences ci-dessous seront appréciées :
•Radius,AAA,PPPoE,DHCP,L2TP
•IPSEC, Security,
Connaissance des outils de test :
•Spirent, N2X (IXIA)

 

Sipport Specialist:

Job Summary
The Support Specialist as a part of IP Routers Tier II (TAC Profile) is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
 
Responsibilities & Tasks
·  Customer Issue handling
·  Handling of proactive support
·  Software Update Management (SUM) handling

 

Personal Traits
 -------------------
• Good Customer Relationship Management skills.
• Good leadership & communication capabilities.
•Ability to adapt to and drive change.
• Proven knowledge sharing and best practices sharing skills
• Promote and drive innovations

 Core competencies (Required Skills):
 -----------------------------------------
Sound knowledge on the below skills
•IP, OSPF,ISIS,MPLS,L2VPN,L3VPN,BGP,LDP,RSVP
•IPV6 , QoS, Evolved Packet Core, VEPG
Below skills sets are preferred:
•Radius,AAA,PPPoE,DHCP,L2TP
•IPSEC, Security,
Knowledge on test tools:
•Spirent, N2X (IXIA)

 

**LI-SP1

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Canada (CA) || || Montreal || ServEng

Job details: Support Engineer Job Stage 05